Scheduling Officer Home Care Rostering - Ryde (Permanent Full Time)

Right at Home; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Pleasant working environment

Career advancement

Career pathways

Job summary

Right at Home Sydney Ryde Region is seeking an experienced Scheduling Officer to roster home care services for clients in the Ryde area. You will manage high-volume enquiries by phone and online and schedule care workers based on qualifications and availability.

The role requires excellent communication, attention to detail and the ability to work in a fast-paced environment while maintaining compliance with government standards and company procedures.

Qualifications

• Current Australian National Police check.
• Current First Aid & CPR certificate.
• Excellent verbal and written communication skills.
• Aged Care & Disability Industry experience and knowledge.
• Certificate III - IV in Individual Support (Ageing or Disability).

Responsibilities

• Handling high volume incoming telephone and internet enquiries.
• Roster services for clients by rostering care workers based on qualifications and availability.
• Create master rosters and manage daily changes to existing rosters.
• Manage system shift notes and redirect as needed.
• Maintain client, care worker and vendor compliance per government standards.
• Provide admin support to recruiter and assist with recruitment tasks.
• Liaise with accounts to ensure proper billing and enter client expenses in CRM and financial software.

Skills

Verbal communication

Written communication

Education

National Police Check

Certificate III - IV in Individual Support

Tools

Enterprise Management Software

Microsoft Office 365

Job description

Scheduling Officer Home Care Rostering - Ryde (Permanent Full Time)

Salary: $80,000 – $90,000 per year + Super + Annual Bonus

Company Background:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

Right at Home, Sydney Ryde Regionare seeking experienced, qualified, reliable and passionate Scheduling Officer. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

The Ideal Candidate:The ideal candidate for our team will have years of proven advanced scheduling skills and experience within a Community Care provider. The successful applicant must be an excellent communicator who can build and maintain supportive relationships with clients, their families, and all relevant stakeholders.

Duties include:

Assisting with handling high volume of incoming telephone and internet enquiries.

Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.

Managing system Shift notes and redirecting as per intended recipient.

Maintaining client, care worker & vendor compliance and documentation according to government standards.

Vast Administration support to the recruiter, scanning and creating system files, as well as providing recruitment support where required.

Serves as a liaison with accounts department, ensuring proper billing in line with the care plan that includes entering clients' expenses in CRM, accounting and financial software.

The role is fast-paced, and it is essential that you can multi-task and adapt well under pressure.

Qualifications

Current Australian National Police check

Current First Aid & CPR certificate

Excellent verbal and written communication skills

Aged Care & Disability Industry experience and knowledge (required but not essential -greater chance of success)

Certificate III - IV in Individual Support (Ageing or Disability) -greater chance of success (not mandatory)

Preferred Skills

Proven Experience in Scheduling/Rostering, Planning and extensive Administration Management.

Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times.

Forward planner and analytical thinker with high attention to detail.

Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints.

Advanced time management, organizational skills, Problem solving, negotiation and conflict resolution skills.

Ability to develop/implement and evaluate organizational and client focused documentation as well as systems.

Excellent Computer literacy – Enterprise Management Software and sound knowledge of Microsoft Office 365.

• Competitive remuneration
• Pleasant working environment
• Career advancement opportunities will arise as the office expands
• This is a great opportunity to be part of a fast-growing business with real, genuine career pathways.

Only shortlisted applicants will be contacted for interviews within 14 days of applying.