Scheduler/ Coordinator

Just Better Care; Perth; On-site; AUD 60,000 - 70,000; Full time

Job summary

A leading community care service provider in Perth is seeking a Scheduler/Coordinator to manage the delivery of services for clients. This role requires excellent communication skills, as you will be coordinating with Community Support Professionals and ensuring that clients receive the right care. Preferred candidates will have a background in aged care or disability support, and experience in scheduling. This is a permanent full-time/part-time position offering a competitive salary.

Qualifications

• Demonstrated high level verbal and written communication skills.
• Proven relationship management with stakeholders.
• Ability to work as part of a team.

Responsibilities

• Coordinate the delivery of services using Community Support Professionals.
• Develop and manage customer service schedules.
• Provide coaching and support to Community Support Professionals.

Skills

Verbal communication skills

Written communication skills

Interpersonal skills

Negotiation skills

Problem-solving skills

Education

Qualification in aged care or Disability support

Tools

Microsoft Suite

Job description

Overview

Are you passionate about making a positive difference in your local community?

Salary: $60k to $70k

Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full-time/part-time Scheduler/Coordinator to join our caring and dynamic office team in Perth and South Perth. Just Better Care Coordinators play a key role in helping families receive the care and support services they need.

Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
• Preparing and transmitting schedules for customer services to Community Support Professionals
• Arranging replacement staff to cover planned or unplanned absences and shift changes
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
• Monitoring the implementation of individualised plans for customers
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
• Maintaining and updating data in company information systems
• Meeting the specified standards for the delivery of quality in-home care and support services

About you:

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

Ability to work as part of a team

What you will need:

• NDIS Worker Screening Clearance
• NDIS Worker Orientation Module (Quality and Safety)
• Working rights in Australia

Preferred:

• Previous experience in the community care or health/aged care sector
• Role related or any previous scheduling experience
• Aged care or Disability supports related qualification

Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.

Possible starts with you!

Working with Just Better Care

Personal Details

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• Do you have Proof of Current Working Rights in Australia? *
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