Scheduler

Buildsafe Australia; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading construction service provider is seeking a Scheduler/Customer Service Coordinator in Gold Coast City. This role involves scheduling jobs for building sites, communicating with stakeholders, and providing excellent customer service. The ideal candidate has strong communication skills, customer service experience in construction, and solid organisational abilities. The position offers a competitive salary and various employee benefits.

Benefits

Competitive salary package

Complimentary professional car washes

Ongoing training and development

Monthly lunches & morning teas

Supportive leadership team

Employee Assistance Program

Qualifications

• Strong communication skills to engage stakeholders effectively.
• Recent customer service experience in construction/building services preferred.
• A foundation of administrative skills is essential.
• Problem-solving ability to find innovative solutions.
• Attention to detail and quick adaptability to changing circumstances.
• Excellent organisational skills with experience in a fast-paced environment.

Responsibilities

• Schedule jobs for various building sites.
• Liaise with Branch Manager for smooth operations.
• Respond to phone calls and email enquiries.
• Administer entering of bookings.
• Optimise schedules for branch profitability.

Skills

Communication skills

Customer Service experience

Problem-solving

Organisational skills

Attention to detail

Job description

Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be!

As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership – Our people.

About The Role

The Scheduler/Customer Service Coordinator forms an integral part of our business, working alongside a small team to schedule work for our branches across QLD. This role offers variety with your day to day scope of works; ensuring you engage with stakeholders directly over the phone, whilst you administer notes and schedule jobs. The role supports our Branch Managers, Team Leader, Clients and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems to ensure all trades are kept safe on-site!

Key Responsibilities

• Schedule jobs between trucks to service various building sites for our branches
• Liaising closely with your Branch Manager and assisting with smooth operations throughout the day
• Receive and respond to phone calls and email enquiries from clients
• Ability to troubleshoot, problem-solve and resolve concerns or issues
• Admin responsibilities of entering bookings
• Optimise schedules to achieve maximum branch profitability

About You

Your excellent communication skills, both written and verbal will be critical to the success of this role. Your ability to build excellent working relationships, particularly with our clients and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service.

Other skills include:

• Have strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively
• Recent Customer Service experience in Construction/Building Services highly regarded
• A sound foundation of administrative skills
• Problem solver with the ability to think outside the box, finding innovative solutions to challenges
• Have attention to detail, with the ability to learn quickly and adapt to changing circumstances
• Have excellent organisational and prioritisation skills, with previous experience in a fast-paced environment

What's in it for you

• Competitive salary package
• Complimentary professional car washes on site
• Ongoing training and development opportunities
• Monthly lunches & morning teas
• A supportive leadership team and excellent culture
• Employee Assistance Program for you and your loved ones!

Please apply now by sending your CV outlining your suitability for the role.