Santa Photo Set Team Leaders - Forster

Scene to Believe - Australia; Forster; On-site; AUD 39,000 - 47,000; Part time

Job summary

Scene to Believe - Australia is hiring Christmas Experience Team Leaders to guide a team of elves at Forster, NSW. You will lead, coach and support staff to deliver magical Santa photo moments for families while maintaining smooth daily operations and a joyful atmosphere.

Ideal candidates are strong leaders with excellent people skills, calm under pressure, and a passion for customer service. Training is provided and flexibility is offered during the festive season.

Qualifications

• Experience leading a small team in a fast-paced, guest-facing environment.
• Strong communication and teamwork skills with a positive attitude.
• Ability to manage rosters, operations and guest flow during peak times.

Responsibilities

• Lead and motivate your team to deliver unforgettable visitor experiences.
• Manage daily operations, rosters and workflow.
• Welcome families and maintain a joyful, festive atmosphere.
• Bring energy and positivity on busy days.
• Lead with warmth, professionalism and festive flair.
• Oversee POS operations and ensure photo packages are processed and presented with care.
• Ensure every family leaves with a high-quality photo and treasured keepsake.

Skills

Leadership

Customer service

People management

Communication

Calm under pressure

Organised

Job description

Create Christmas Magic with your Energy and Leadership!

Step up and lead one of Santa photo experiences with Scene to Believe, where smiling faces and Christmas fun make every day memorable.

We're hiring Christmas Experience Team Leaders (or as we like to call them, Chief Elves!) across Australia and New Zealand.

As a Chief Elf on one of our Santa photo sets, you'll inspire, support and lead your team of Elves to create magical moments for every visitor. You'll be the calm throughout the busy festive season, keeping the set running smoothly and ensuring every family has a memorable Santa photo experience.

We're looking for Christmas Experience Team Leaders to drive performance across sites in Forster!

What You'll Be Doing:

• Leading and motivating your team to deliver unforgettable visitor experiences
• Managing daily operations, rosters and workflow
• Welcoming families and keeping the atmosphere joyful and festive
• Bringing energy and maintaining positivity, even on the busiest days
• Leading from the front with warmth, professionalism and a dash of festive flair
• Overseeing POS operations and ensuring visitor prints and photo packages are processed and presented with care
• Most importantly, ensuring every family receives a high-quality photo and a treasured keepsake of their Christmas experience

If you are:

• A leader who inspires and supports those around you
• Great with people (and pets!) of all ages
• Organised, adaptable and calm under pressure
• A strong communicator who thrives in a team environment
• Focused on creating positive experiences for visitors and your team
• Hold or willing to obtain a valid Working with Children Check or equivalent clearance

About Scene to Believe

People are at the heart of everything we do. We support one another, keep improving and care about creating quality experiences.

Our Values:

• People-first - We lead with empathy and kindness.
• One team - We work together.
• Led by care - Everyone feels seen and valued.
• Driven by progress - We keep learning and improving.
• All substance, no spin - We're honest and genuine.
• Playful with purpose - We bring energy, warmth and fun.
• Obsessed with quality - Every detail matters.

Ready to Lead the Magic?

This is your chance to create joy, inspire your team and help make Christmas memories that last a lifetime.

All training is provided, hours are flexible and your 'office' will be filled with festive spirit.