Salon Business Advisor

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals to help us grow Phorest faster.

The Opportunity

The goal of this role is to help both Phorest and our clients to grow. We take a client-centred approach with a focus on helping our clients succeed through the adoption of our comprehensive features. Our Salon Business Advisors are responsible for proactively managing both inbound and outbound sales leads, demonstrating our salon software product, providing an outstanding customer experience, and helping our new and existing clients to grow their businesses by utilising our products to their full potential.

What You'll Do

1. Achieve sales targets, which may include upselling of specific products.
2. Proactively manage all leads and sales administration to ensure an exceptional experience for both clients and prospective clients.
3. Collaborate with the wider sales team, local and global teams for collective success.
4. Conduct successful software demonstrations for prospective clients and partners.
5. Drive positive customer relationships for the long term through a high-integrity approach to sales and creating win-win situations for both clients and Phorest through new feature adoption.
6. Provide feedback and issue documentation to support, education, onboarding, and product teams.
7. Attend trade shows and industry events as required.

Who You Are & How You Work

1. You're a self-starter & autonomous - able to work independently, manage multiple tasks, and thrive in a flexible environment.
2. You're curious - passionate about making our clients more successful and curious to understand their business and learn about their motivations for moving software.
3. You're about consultative selling - you have a partnership approach to sales and interest in enabling success for both the client and Phorest.
4. You enjoy customer-focused communication - you have strong verbal and written communication skills, with the ability to engage effectively with clients.
5. You're skilled in resolving issues, collaborating with others, and meeting deadlines.
6. You have impeccable attention to detail and are adaptable - you're detail-oriented, flexible, and able to manage sales administration and re-prioritise tasks based on changing business needs.
7. Tech-savvy - you have familiarity with Salesforce, CRMs, and virtual meeting tools like Zoom and Google Meet.
8. You have industry experience in the Hair & Beauty industry or with Cloud POS, Salon Management Software, or sales within a SaaS business.

Flexibility is key at Phorest. We value connection but also appreciate our deep-work time. That's why we do 2 days in the office, 3 days at home.

Your wellbeing is important to us - we provide 2 Wellness Days and an employee assistance program.

As part of our Financial Wellbeing, we provide competitive compensation, an Employee Share Purchase Scheme, and Income Protection.

We help you travel by providing a bike-to-work scheme as well as tax saver transport tickets.

We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss, and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.