Salesforce Product lead Sydney - Remote

Seers-Digital; Sydney; Hybrid; AUD 140,000 - 170,000; Part time

Job summary

Seers Digital in Sydney is seeking a senior Salesforce Product Lead to advise, analyze, and guide an NSW Government agency's Salesforce platform.

You will shape requirements, prioritise backlogs, and support a practical roadmap across an integrated Salesforce environment, working with the client’s platform owner. This role emphasises governance, stakeholder workshops, UAT coordination, and change management to maximise value and user adoption.

Qualifications

• Five+ years of Salesforce experience, including product leadership roles.
• Experience managing Salesforce backlogs, demand pipelines and roadmaps.
• Strong business analysis skills, including requirements management and UAT coordination.
• Experience working in Salesforce environments integrated with third‑party applications.
• Ability to facilitate senior stakeholder workshops and communicate clear recommendations.

Responsibilities

• Assess the Salesforce environment, governance and demand pipeline.
• Facilitate workshops with business users and senior stakeholders to identify needs.
• Gather, analyse and document requirements, process maps and enhancements.
• Manage demand assessment, backlog organisation and business value analysis.
• Support roadmap development, capability planning and investment recommendations.
• Coordinate business testing, UAT, requirements validation and readiness.
• Provide governance support, status reporting and supplier coordination.
• Create documentation, share knowledge and support change management and user adoption.

Skills

Salesforce experience

Backlog management

Requirements gathering

Stakeholder facilitation

Governance coordination

Job description

Location:

Sydney - hybrid, with regular onsite workshops and stakeholder sessions

Commitment:

4 days per week

About Seers Digital

Seers Digital is an Australian IT consulting firm delivering digital, automation and AI solutions for government and enterprise clients. We value ownership, strong delivery, customer service and continued learning.

The opportunity

We are seeking a senior Salesforce Product Lead to provide product advisory, business analysis and platform expertise to a highly regarded NSW Government agency.

You will help business teams get more value from Salesforce by shaping requirements, recommending priorities and supporting a practical roadmap across an integrated Salesforce environment.

Working closely with the client’s Salesforce platform owner, you will facilitate informed decisions while the agency retains ownership of its platform, priorities and governance.

What you’ll do

• Assess the Salesforce environment, business processes, governance and existing demand pipeline.
• Facilitate workshops with business users and senior stakeholders to identify needs and improvement opportunities.
• Gather, analyse and document requirements, process maps and proposed enhancements.
• Manage demand assessment, backlog organisation and business value analysis, recommending priorities for client approval.
• Support roadmap development, capability planning, investment recommendations and business cases.
• Coordinate business testing, UAT, requirements validation and implementation readiness.
• Support user enquiries and issue triage, working with vendors and technical specialists across connected systems.
• Provide governance support, status reporting and supplier coordination.
• Create documentation, share knowledge and support change management and user adoption.

What you’ll bring

• At least five years of Salesforce experience, including recent work as a Product Lead, Product Manager, Product Owner or senior Business Analyst.
• Demonstrated experience managing Salesforce backlogs, demand pipelines, enhancement requests and roadmaps.
• Strong business analysis skills, including requirements management, process improvement and UAT coordination.
• Experience working in Salesforce environments integrated with third-party applications.
• Working knowledge of Salesforce objects, flows, page layouts, permissions and reporting to shape realistic requirements.
• Confidence facilitating senior stakeholder workshops and communicating clear recommendations.
• Experience supporting governance, business cases, vendor coordination and user adoption.

Highly regarded

• Experience with Salesforce Sales Cloud, Service Cloud or Experience Cloud.
• Relevant Salesforce, product management or agile certifications.
• NSW Government or public sector experience.
• Experience in tourism, events, membership or stakeholder engagement organisations.

Why join Seers Digital?

• Work on meaningful government and enterprise projects.
• Enjoy autonomy, trust and a collaborative team that values your expertise and ideas.
• Grow your career with opportunities to step into leadership roles, supported by mentoring and guidance from experienced leaders.
• Develop your skills through challenging work, knowledge sharing and access to experienced technical specialists.
• Be part of a people-first culture with open communication, team activities and social events.

Availability and eligibility

You must be able to commit to four days per week, including regular onsite attendance in Sydney. You should be Sydney-based or able to attend regularly at your own cost.

Applicants must have Australian work rights and be willing to undergo NSW Government pre-engagement checks.

Company Overview

At Seers Digital, our culture is built on belonging, collaboration, and impact. We believe the best work happens when people feel empowered to bring their whole selves to work - Own It, Together is at the heart of how we operate. We are committed to continuous learning, always striving to create technology that improves lives and strengthens our communities. Our mission is to be recognised for delivering enterprise outcomes, guided by our bold ambition to run all of Australia's mission-critical systems. We value teamwork, focus, and care, knowing that complex challenges are best solved by empowered teams working with purpose. Through thoughtful communication and community investment, we uplift the people, organisations, and businesses that make our work possible.