Salesforce Functional Analyst

Softtest Pays; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading technology company is looking for a Salesforce Functional Analyst in New South Wales. The ideal candidate will have over 2 years of experience with Salesforce Health Cloud and Service Cloud. Key responsibilities include business process mapping and facilitating workshops with stakeholders. The candidate should demonstrate strong communication skills and the ability to work in Agile teams. Certification in Vlocity Platform is required.

Qualifications

• 2+ years experience as Salesforce Functional Analyst.
• Experience working with Salesforce Health Cloud, Service Cloud, and Communities.
• Demonstrable experience facilitating workshops with stakeholders.

Responsibilities

• Conduct business process mapping/re-engineering for Service processes.
• Promote new ways of thinking about accessibility.
• Work in multi-disciplinary teams in Agile delivery.

Skills

B2C

Accessibility

Business Communication

Workshops

Insurance

Government

Business Process mapping/re-engineering

Multi-disciplinary teamwork

Education

Vlocity Platform Developer certification

Job description

Overview

Australian Citizens residing in Australia only respond.

Experience

Years of experience: 2+

Description:

• 2+ years experience as Salesforce Functional Analyst.
• Experience working with Salesforce Health Cloud, Service Cloud, Communities.
• Business Process mapping/re-engineering for B2C / B2B Service processes.
• Demonstrable experience facilitating workshops with senior and multidisciplinary stakeholders; excellent communication skills.
• Experience working in multi-disciplinary teams in Agile delivery.
• Experience of complex government/government-based insurance schemes (desirable).
• Bring new ways of thinking about accessibility.

Certifications

• Vlocity Platform Developer certification

Required Skills

• B2C
• Accessibility
• Business
• Process
• Government
• Workshops
• Insurance
• Business Communication