Salesforce Admin

Softtest Pays; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

A government organization in Melbourne is seeking an experienced Salesforce Administrator. Key responsibilities include maintaining and configuring Salesforce applications, troubleshooting issues, and managing system administration. The ideal candidate has over 5 years of Salesforce experience and relevant certifications. This is a contract role starting from September 18, 2023, for 6 months with possible extensions.

Qualifications

• More than 5 years experience within Salesforce eco-system.
• Experience in administration and configuration of Salesforce Service Cloud and Health Cloud.
• Experience with Salesforce Vlocity is desirable.

Responsibilities

• Maintain and configure Health Cloud, Service Cloud and Vlocity applications.
• Manage Salesforce Sandboxes and Scratch Org to support development teams.
• Develop and maintain documentation on processes and configuration.

Skills

Salesforce Administration

System Troubleshooting

Documentation Skills

Salesforce Integration

Education

Salesforce Admin Certification (ADM211 or ADM201)

ITIL Foundation Certification

Tools

Salesforce Health Cloud

Salesforce Service Cloud

MuleSoft

Vlocity

Job description

Overview

Australian Citizens With ability to obtain NV1 Clearance residing in Australia only respond.

The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels. We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Office of the CIO (OCIO) seeks an experienced Salesforce Administrator to join our dynamic fast-paced team.

The NDIA welcomes and encourages applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people with diverse cultural and linguistic backgrounds. Where possible, the NDIA will make reasonable adjustments to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Maintain and configure Health Cloud, Service Cloud and Vlocity applications.
• Manage Salesforce Sandboxes and Scratch Org to support development teams.
• Perform ongoing system administration including maintaining user roles, monitoring application storage, security settings, profiles, sharing rules, workflow rules and data integrity.
• Troubleshoot identified Salesforce issues and work with external vendors to resolve them.
• Develop and maintain documentation on processes, policies, and configuration.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.

Every application requires to address selection criteria as part of application submission.

Selection Criteria

1. More than 5 years experience within Salesforce eco-system.
2. Certified Salesforce Admin ADM211 or at least ADM201.
3. Experience with Salesforce integration into other technology platforms such as MuleSoft and Cloudflare
4. Demonstrable experience in administration and configuration of Salesforce Service Cloud, Einstein Analytics and/or Health Cloud is desirable.
5. Experience with Salesforce Vlocity.
6. ITIL Foundation Certification and experience is highly desirable

Additional Notes

1. The role is described with contract details: contract start 18 September 2023 to 6 months, with 6 months extensions.

2. Australian Citizen, Ability to obtain NV1 Clearance, Richmond role.