Sales Team Member

The Good Guys; Geelong; Hybride; AUD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Hybrid work model

Parental leave

EAP

Résumé du poste

The Good Guys in Geelong is hiring for a customer service driven role. Contribute to profitable sales growth by meeting targets and delivering a great customer experience.

Join a team that emphasizes teamwork, quality service, and attractive benefits, including hybrid work options, employee discounts, and development opportunities.

This position is based in Geelong, Victoria, and offers a supportive environment with emphasis on customer satisfaction.

Qualifications

• Customer-focused service mindset.
• Ability to work in a team and respond to queries.
• Strong communication and problem solving.

Responsabilités

• Deliver exceptional and consistent customer service.
• Achieve sales targets while maintaining profitability.
• Collaborate with the team to answer queries and help customers.
• Keep visual merchandise presented to a high quality standard.
• Assist with online orders, pick stock, wrap items and arrange delivery.

Connaissances

Customer focus

Drives results

Self-awareness

Description du poste

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Contribute to profitable sales growth by meeting sales targets and delivering a great customer experience.

Key Responsibilities

• Deliver exceptional and consistent customer service
• Delivery quality, profitable sales according to an established budget
• Work collaboratively as part of a team to deliver great customer service and be able to answer any queries
• Ensure all visual merchandise is presented to a quality standard
• Monitor and assist with the web orders that come through to store, this includes picking the stock, wrapping it and organizing delivery of the items in a timely manner.

Qualifications

Key Competencies for Success in This Role

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness- Uses feedback and reflection to gain insight into personal strengths and weaknesses.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.