Sales Support Coordinator (Onsite - Capalaba, Brisbane)

Protector Safety Group Pty Trading As Site Ware Direct; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training opportunities

Car parking

Small team

Job summary

Site Ware Direct is seeking an organized administrator to provide high-quality administrative support to the Sales Team and manage customer enquiries. The role focuses on processing orders, following up leads, and maintaining customer data in a fast-paced environment.

You will be part of a family-owned business that values unity, offers upskilling opportunities, and provides parking on-site. This position involves accurate data entry and proactive customer service to help grow the customer base.

Qualifications

• Minimum 2 years customers service experience.
• Accounts Payable/Receivables experience or Accounting qualification.
• Previous experience with NetSuite is preferred.
• Excellent computing skills, including MS Office suite.

Responsibilities

• Manage customer enquiries via phone and email, processing and placing orders and solving problems independently delivering quick responses to customer queries.
• Following up sales leads, quotes and sample drops with customers.
• Processing all customer related admin on the same day received.
• Maintaining company customer database.
• Answering incoming calls in a professional and efficient manner at all times.
• Assisting in processes and procedures for the Sales team.
• To complete all relevant paperwork in a professional-like manner on time, every time.

Skills

Customer service

MS Office

Data entry

Interpersonal communication

Education

Accounting qualification

Tools

NetSuite

Job description

Job Description

What’s in it for you?

• Training and upskilling opportunities available
• As a family-owned business, we prioritise unity
• Car parking available
• Small team to be a part of to grow the business

Site Ware Direct has been servicing the Mining, Construction and Oil & Gas Industries with workwear, PPE, barricading and safety equipment since 2004.

Our team of dedicated safety experts is committed to understanding your specific safety requirements. We take pride in offering competitive pricing, timely delivery and exceptional customer support, ensuring that your safety procurement process is efficient and hassle-free.

Purpose

To proactively support our client network with professionalism and with a key focus on providing high-quality administrative support to Sales Team.

Specific Duties and Responsibilities

• Manage customer enquiries via phone and email, processing and placing orders and creatively solving problems independently delivering quick responses to customer queries.
• Following up sales leads, quotes and sample drops with customers.
• Processing all customer related admin on the same day received.
• Maintaining company customer database.
• Answering incoming calls in a professional and efficient manner at all times
• Assisting in processes and procedures for the Sales team
• To complete all relevant paperwork in a professional-like manner on time, every time.

General Duties and Responsibilities

• Be punctual and work the hours and times specified
• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard
• Support and help develop a positive workplace culture
• Demonstrate excellent interpersonal communication skills
• Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business
• Comply with all employment obligations
• Serve the business in good faith, promoting and protecting the business’s best interests

SUCCESSFUL CANDIDATE will also need to –

• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
• A passion for the position and work towards the team’s goals
• Ability to work in a fast-paced environment.
• Support and help develop a positive workplace culture.
• Demonstrate excellent interpersonal communication skills.
• Excellent computing skills, including MS Office suite.
• Accurate data entry skills.
• Minimum 2 years customers service experience is desirable.

Skills, Experience and Education

• Excellent/advanced computing skills, including MS Office suite
• Accurate data entry skills
• Minimum 2 years customers service experience is desirable
• Accounts Payable/Receivables experience or Accounting qualification
• Previous experience with NetSuite is preferred