Sales Support / Administration Officer

Competitive Advantage Hrm & Recruitment; Brisbane; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Fortitude Valley location

Full-time, permanent

Mon–Fri 8:30–5:00

Friendly, collaborative team

Premium flooring/window furnishing产品

Job summary

Competitive Advantage Hrm & Recruitment is seeking a vibrant Sales Support / Administration Officer for its client in Fortitude Valley, Brisbane. The role combines showroom customer engagement with essential back-office administration in a full-time, permanent capacity.

You will be one of the first contacts for customers, guiding them through products, producing quotes, and ensuring smooth showroom operations while upholding a high standard of presentation.

Qualifications

• Experience in sales support or administration in showroom/retail settings.
• Strong verbal and written communication with a friendly, approachable manner.
• Ability to multitask and prioritise in a busy showroom environment.
• Detail-oriented with a proactive, team-focused attitude.

Responsibilities

• Provide day-to-day administrative support to the showroom and admin team.
• Welcome customers and guide them through flooring and window furnishing products.
• Understand customer requirements and provide tailored product recommendations.
• Prepare accurate customer quotes and follow up after visits.
• Assist with order processing, customer records and general office administration.
• Manage incoming calls, emails and customer enquiries.
• Maintain a clean, inviting showroom with well-presented displays.

Skills

Sales support

Administration

Showroom

Retail

Communication

Multitask

Attention to detail

Job description

Job Description

Sales Support / Administration Officer | Fortitude Valley, Brisbane | Full-Time, Permanent

Role highlights

• Competitive Salary Package: $70,000
• Employment Type: Full-time, permanent opportunity, Monday to Friday (8:30 am – 5:00 pm)
• Variety of Work: A varied role combining showroom customer engagement, sales support and administration
• Quality Solutions: Work with a premium range of flooring and window furnishing solutions
• Supportive Team Culture: Join a friendly, supportive team with a strong focus on customer experience and collaboration

About the Company

Our client is an established Australian retailer specialising in premium flooring and window furnishing solutions, with a strong national presence and a history dating back to 1959.

Offering an extensive range of products, including carpet, timber, laminate, luxury vinyl, hybrid flooring, rugs, shutters and blinds, they help customers transform their homes with quality products and personalised advice.

The business prides itself on creating a supportive and positive workplace culture where teamwork, active listening, guided expertise and exceptional customer service are at the heart of everything they do.

About the Role

We are looking for a vibrant, customer-focused Sales Support / Administration Officer to join our client's showroom and administration team in Fortitude Valley.

This is a varied, full-time permanent position combining hands-on showroom customer engagement with vital back-office administration.

You will be one of the first points of contact for customers, guiding them through the product range, understanding their needs and providing knowledgeable advice to help them make informed decisions.

Alongside customer consultations, you will support the sales process from initial enquiry through to quoting and follow-up, while ensuring day-to-day administration runs smoothly and the showroom is always presented to a high standard.

Key responsibilities include:

• Provide day-to-day administrative support to the showroom and admin team
• Welcome customers and guide them through the extensive range of flooring and window furnishing products
• Understand customer requirements and provide tailored product recommendations and practical design advice
• Prepare accurate customer quotes and proactively follow up after showroom visits
• Assist with order processing, customer records and general office administration
• Manage incoming phone calls, emails and customer enquiries
• Maintain a clean, organised and inviting showroom, ensuring displays and product samples are presented to a high standard

About You

You are a naturally friendly, organised and customer-focused individual who enjoys balancing customer interaction with administrative responsibilities. You take pride in your communication, attention to detail and ability to make customers feel welcome and supported.

Essential

• Previous experience in sales support, administration, showroom or retail environments
• Strong verbal and written communication skills, with a confident and approachable manner
• A genuine passion for customer service and the ability to build positive customer relationships
• Ability to multitask and prioritise competing tasks in a busy showroom environment
• Strong attention to detail and accuracy
• A proactive attitude and willingness to support the broader team

Desirable

• Experience within the flooring, building, or interiors design industries
• Experience preparing customer quotes, processing orders or supporting a sales pipeline
• An interest in interior design, home styling and product selection

What's On Offer

• $70,000 salary package
• Full-time, permanent employment
• Monday to Friday working hours, 8:30 am – 5:00 pm
• Convenient Fortitude Valley showroom location
• Friendly, supportive and collaborative team environment
• Opportunity to work with an extensive range of quality flooring and window furnishing products
• A varied role offering a balance of customer interaction, administration and sales support