Sales Representative

TeleTech Holdings, Inc.; Australia; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

TeleTech Holdings, Inc. is hiring a Sales Representative in Gosford, Australia. You will identify, educate, and match client needs with insurance products while maintaining exceptional customer service. The role requires meeting sales targets in a regulated environment and thriving in a hybrid work setting.

You will report to the Sales Manager and contribute to team success while advancing customer experiences through proactive engagement and effective problem solving.

Qualifications

• Minimum 1 year of sales experience, preferably in insurance or financial services.
• Proven ability to meet sales targets while complying with ASIC and related regulations.
• Strong time management and organizational skills with a fast-paced environment.

Responsibilities

• Apply knowledge of products and brand positioning to achieve sales targets and address client objections.
• Quote and negotiate general insurance product knowledge with customers while identifying opportunities.
• Manage high volumes of inbound and outbound interactions, maximizing conversions.

Skills

Sales experience

Regulatory compliance

Time management

CRM proficiency

Tools

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Representative working in Gosford, Australia, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all!

What You’ll Do

Areyouresults-focused and love to help others? Do you have a passionfor maximizingsales opportunities? In this role,you’lluse your needs-based sales approach effectively, recommending client products that match each member’s lifestyle and requirements. Focused on educating the customer on their current product(s),you’llalsoidentifyand capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whetherit’sgetting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile,you’llbe the difference between their customer experience being just average or an exceptional one.

You’ll report to the Sales Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Apply strong knowledge of products and brand positioning, along with goal-oriented and negotiation skills, to achieve sales targets, address client objections, and expand business opportunities.
• Efficiently recommend, quote, and negotiate general insurance product knowledge with customers to close the sale while identifying and compliantly handling all sales opportunities.
• Efficiently manage a high volume of inbound and outbound customer interactions, maximizing conversion rates and maintaining high levels of productivity.

What You Bring to the Role

• Proven track record of working efficiently and in full compliance within strict financial services or insurance regulations, including ASIC regulations, general insurance codes of practice, and data privacy requirements.
• 1 year or more of sales experience, preferably in general insurance.
• Exceptional time management and organizational skills, with a proven ability to manage multiple priorities in a fast-paced sales environment.
• Proficiency in sales software and CRM systems for efficient lead management and performance tracking.
• Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat.
• Highly self-motivated, results-driven, and possesses a strong track record of consistently achieving and exceeding sales targets.
• Flexibility to work rotating shifts that could include weekdays 9am to 8pm & Saturdays 9am - 2pm.

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career growth and continuous learning opportunities for aspiring minds
• Competitive salary of $65k base + superannuation
• The opportunity to work in a hybrid working environment
• And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like
• Achievable commissions and potential on-target earnings of $78K
• Potential to earn frequent flyer points and program benefits, such as discounted hotels
• Tenure reward payments at your anniversary

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day - and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.