Sales Operations Analyst

Megaport; City of Brisbane; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working environments

Birthday Leave

Parental leave (12 weeks)

Study leave (5 days)

Health and wellness program

Internal awards programs

Job summary

Megaport is seeking a proactive Sales Operations Specialist to scale operational excellence across the EMEA region. You’ll own forecasting processes, build dashboards in Salesforce, and drive CRM governance while supporting new initiatives and sales enablement.

Ideally, you combine strong analytical skills with deep ops knowledge, thrive in a fast-paced, high-growth environment, and collaborate with cross-functional teams to deliver measurable improvements across the sales stack.

Qualifications

• 3+ years in Sales Operations, Business Operations, or Revenue Operations supporting high-performing sales teams.
• Advanced Salesforce reporting and dashboards with the ability to translate requirements into insights.
• Strong understanding of sales processes, forecasting, pipeline management, and CRM best practices.

Responsibilities

• Own regional sales forecasting processes and support leaders with pipeline reviews.
• Build, maintain, and enhance Salesforce dashboards and reports for regional leadership.
• Analyze pipeline health, sales performance, forecast accuracy, and KPIs to identify trends and improvements.
• Partner with Sales teams to improve processes, drive CRM adoption, and ensure operational excellence.
• Champion data quality and CRM governance across the region.
• Identify opportunities to improve workflows, tools, and reporting and implement improvements.
• Deliver training to maximize value of Salesforce, Gong, and other sales tech.
• Support territory planning, account alignment, quote management, and opportunity administration.
• Collaborate on Salesforce enhancements, testing, and new feature rollouts.
• Assist with onboarding, documentation, sales playbooks, and GTM initiatives.
• Partner with regional sales leadership on strategic operational initiatives.

Skills

Forecasting

Salesforce reporting

CRM governance

Data analysis

Stakeholder management

English communication

Tools

Salesforce

Gong

Job description

Megaport is seeking a proactive, analytical, and commercially minded Sales Operations Specialist to support the EMEA Sales organization. This role is responsible for driving forecasting accuracy, delivering meaningful reporting and insights, improving CRM governance, and identifying opportunities to enhance sales processes and operational efficiency.

Working closely with regional sales leadership and cross-functional teams, you’ll help scale operational excellence across EMEA while supporting new initiatives, sales enablement, and continued business growth. The ideal candidate combines strong analytical skills with a deep understanding of sales operations, enjoys solving complex business challenges, and thrives in a fast-paced, high-growth environment

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

What You’ll Be Doing

• Own regional sales forecasting processes by maintaining forecast documentation, ensuring data accuracy, and supporting sales leaders through regular pipeline reviews.
• Build, maintain, and enhance Salesforce dashboards and reports that provide actionable insights to regional leadership.
• Analyze pipeline health, sales performance, forecast accuracy, and operational KPIs to identify trends and recommend improvements.
• Partner closely with Sales teams to improve sales processes, drive CRM adoption, and ensure operational excellence.
• Champion data quality and CRM governance by promoting best practices and improving process compliance across the region.
• Identify opportunities to improve sales workflows, tools, and reporting, proactively recommending and implementing process improvements.
• Deliver training and enablement sessions to help teams maximize the value of Salesforce, Gong, and other sales technologies.
• Support territory planning, account alignment, quote management, and opportunity administration.
• Collaborate with Systems & Tools teams on Salesforce enhancements, testing, and new feature rollouts.
• Assist with onboarding, documentation, sales playbooks, and communication of new processes and GTM initiatives.
• Partner with regional sales leadership to support strategic operational initiatives across the EMEA business.
• Support Latitude operational initiatives within the EMEA region

What We Are Looking For

• 3+ years of Sales Operations, Business Operations, or Revenue Operations supporting high-performing sales teams
• Advanced Salesforce reporting and dashboard experience, with the ability to translate business requirements into meaningful insights. (This is not a Salesforce Administrator role.)
• Strong understanding of sales processes, forecasting, pipeline management, and CRM best practices.
• Experience working with sales enablement platforms such as Gong is highly regarded.
• Highly analytical with the ability to identify trends, solve problems, and make practical recommendations.
• A proactive mindset with the confidence to challenge existing processes and suggest improvements rather than simply maintaining the status quo.
• Excellent stakeholder management and communication skills, with the ability to build relationships across sales and cross-functional teams.
• Highly organized, adaptable, and able to manage multiple priorities in a fast-paced, changing environment.
• Exceptional written and spoken English, with strong attention to detail.
• Experience supporting direct and channel sales organizations is highly desirable.
• Experience in telecommunications, networking, SaaS, cloud connectivity, or similarly complex B2B industries is advantageous.

What We Offer

• Flexible working environments
• Birthday Leave, 12 weeks of parental leave (after 12 months continuous service), and 5 days of study leave.
• Creative, fun, and contemporary work environments
• Motivated team of industry experts and plenty of learning opportunities
• Celebrated success with internal awards programs
• Health and wellness program

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [e-mail] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.