Sales & Marketing Administrator

CaPTA Group; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

CaPTA Group is seeking a Sales & Marketing Administrator to support sales coordination, stakeholder engagement and marketing activities in tropical north Queensland. The role focuses on accurate information delivery, campaign coordination and strong guest/service outcomes within a collaborative team environment.

The ideal candidate will have experience in administration, sales support or customer service, excellent communication skills and a proactive approach to problem solving.

Qualifications

• Experience in administration, sales support or customer service.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent communication and relationship-building across diverse stakeholders.
• Attention to detail and proactive problem solving.
• Confidence using Microsoft 365 and learning new platforms quickly.
• Interest in tourism, hospitality and creating exceptional visitor experiences.
• Collaborative, proactive, customer-focused approach.

Responsibilities

• Support the Sales and Marketing team with sales administration, reporting and stakeholder communications.
• Assist agents, clients and industry partners by providing accurate information and outstanding service.
• Coordinate sales materials, marketing campaigns, famil programs and industry activities.
• Maintain databases, contracts, rates, sales records and business documentation.
• Support business development initiatives and help identify opportunities for growth.
• Work closely with teams across the CaPTA Group to ensure smooth operations and service delivery.
• Contribute to a positive team culture while supporting continuous improvement and compliance standards.

Skills

Administration

Sales Support

Customer Service

Organisational Skills

Communication

CRM

Microsoft 365

Teamwork

Tourism Industry Knowledge

Tools

CRM software

Marketing platforms

Job description

Join Our Team: Sales & Marketing Administrator at the CaPTA Group!

Do you have a passion for tourism, organisation and connecting with people? Join the CaPTA Group's Sales and Marketing team and play a key role in promoting some of Tropical North Queensland's most iconic tourism experiences. Working closely with the Sales and Marketing team, you will support business growth through sales coordination, stakeholder engagement and marketing support while helping deliver exceptional service to our industry partners and guests.

About the Role

As part of the Sales and Marketing team, you will play a key role in supporting the promotion and growth of the CaPTA Group's tourism experiences. The role combines sales administration, stakeholder engagement, marketing support and customer service, assisting with agent and client communications, sales reporting, database management, marketing initiatives and business development activities. Working in a collaborative and fast-paced environment, you will help ensure the efficient delivery of sales and marketing operations while contributing to strong industry relationships and exceptional service outcomes.

Key Responsibilities:

• Support the Sales and Marketing team with sales administration, reporting and stakeholder communications.
• Assist agents, clients and industry partners by providing accurate information and outstanding service.
• Coordinate sales materials, marketing campaigns, famil programs and industry activities.
• Maintain databases, contracts, rates, sales records and business documentation.
• Support business development initiatives and help identify opportunities for growth.
• Work closely with teams across the CaPTA Group to ensure smooth operations and service delivery.
• Contribute to a positive team culture while supporting continuous improvement and compliance standards.

About You

You'll bring:

• Experience in administration, sales support or customer service, with a passion for delivering great outcomes.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and confidence building relationships with a diverse range of people.
• Strong attention to detail and a proactive approach to problem solving.
• Confidence using Microsoft 365 and business systems, with the ability to learn new platforms quickly.
• An interest in tourism, hospitality and creating exceptional visitor experiences.
• The ability to work collaboratively, take initiative and contribute positively to team success.
• A professional, adaptable and customer-focused approach to your work.
• Experience with CRM, reservations or tourism systems will be highly regarded.

Why Join Us?

• Be part of a passionate and supportive team
• Ongoing training and career development opportunities
• Industry famil trips and exclusive company events
• Discounts across all CaPTA Group attractions
• Access to our Employee Assistance Program (EAP)

Be part of something extraordinary with the CaPTA Group and help create memorable experiences every day.