Sales Manager - Warrawong

Freedom Furniture; Warrawong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Quarterly bonus eligibility

Job summary

Freedom is looking for a Sales Manager to lead a store, inspire a team, and deliver exceptional customer service that satisfies and exceeds customer needs. You will solve problems creatively, develop talent, and shape store performance through strong leadership.

You’ll create a space for your team to excel while driving profitability, engagement, and customer satisfaction. A design-led, innovative environment awaits your contribution.

Qualifications

• Proven track record in leading and motivating teams to deliver exceptional customer service.
• Strong commercial acumen and a results-driven mindset.
• A passion for interior design and home furnishings.
• Commitment to fostering a workplace where everyone thrives.

Responsibilities

• Lead and mentor your team to achieve sales targets and develop a high-performance culture.
• Use commercial acumen to boost profitability across sales and customer satisfaction metrics.
• Oversee onboarding of new staff to ensure a positive, sales-focused culture.
• Manage day-to-day operations, including rostering and store performance oversight.
• Champion a safety-first mindset and proactively identify risks.

Skills

Team leadership

Sales targets

Commercial acumen

Interior design

Customer service

Job description

At Freedom, we're on a mission to make beautiful things for the home available to everyone. As our Sales Manager, you'll be at the forefront of bringing the vision to life. You'll inspire a team, delivering an exceptional customer experience by providing prompt, friendly and enthusiastic customer service to satisfy and exceed customer needs.

Your days will be filled with creative problem-solving and developing talent through great leadership. You'll have the power to make decisions that directly impact store performance, team engagement and customer satisfaction. The role is about creating a space for your team to excel.

How This Will Transform Your Career

Your Career path at Freedom is yours to shape; we'll work with you to create a personalised development plan aligned with your goals. You'll have access to both internal and external training programs, equipping you with skills that extend far beyond retail management.

Here at Freedom, we are dynamic and innovative, we push each other to be the best and want your support to help shape the next generation of Freedom.

Why You'll Like Working Here

At Freedom, our focus is on our people, we've been certified as a great place to work, and here's why:

• Lucrative Rewards: Enjoy a competitive salary, superannuation, and quarterly bonus eligibility. Our generous incentive scheme is directly tied to your store's performance, the better your store does, the more you can earn.
• Supportive Environment: Be a part of a friendly, collaborative team that values your input and supports your growth.
• Design Led: We have design and great taste in our DNA and lead the way in style and interior alchemy; we don't follow.

What You'll Be Working On

As our Sales Manager, you'll be the driving force behind your store's success; your key responsibilities will include:

• Leading and mentoring your team to achieve sales targets and help develop a high-performance culture.
• Using your commercial acumen to boost profitability across sales, NPS, engagement, ATV and strike rates.
• Taking ownership of the onboarding process for new staff, ensuring a positive team culture and sales focus balance.
• Overseeing day-to-day operations, including rostering and financial performance
• Championing a safety-first mindset culture, empowering your team to proactively identify and mitigate risks.

The Superstar We're Seeking

We're looking for a talented retail leader with:

• A proven track record in leading and motivating teams to deliver exceptional customer service
• Strong commercial acumen and a results-drive mindset that turns strategies into success stories
• A passion for interior design and home furnishings
• A commitment to fostering a workplace where everyone thrives

Have a voice, make an impact, and find your seat at Freedom.