Sales & Guest Experience Manager

Belgravia Health & Leisure Group Pty Ltd; Nambour; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth

Free facility access

Community impact

Job summary

Belgravia Health & Leisure Group Pty Ltd in Nambour, QLD, AU is seeking a Sales & Guest Experience Manager who will lead Guest Experience staff, drive member enrolment sales, and deliver outstanding customer service. You will recruit, train, and coach the team to meet KPIs and create a welcoming, member‑first culture.

This role partners with the Centre Manager to set targets, manage budgets, and ensure smooth operations.

Qualifications

• National Police Check and Working with Vulnerable People checks may be required.
• CPR and First Aid certificates are mandatory.
• Legal right to work in Australia must be current.

Responsibilities

• Meet monthly new member and program enrolment targets and KPIs.
• Meet monthly retail budgets and stock control KPIs.
• Maintain NPS and mystery shop scores in line with KPIs.
• Coordinate with Centre Manager to implement corrective action plans.
• Set new member and growth targets daily/weekly/monthly.
• Lead by example delivering exceptional customer experiences in person and by phone.
• Process memberships and data entry in line with company processes.
• Apply cash handling principles and use of POS systems.
• Set rosters in line with budgets and attendance principles.

Skills

National Police Check

Working with Vulnerable People

Current CPR Certificate

Current First Aid Certificate (Level 2

Legal working rights in Australia

Job description

Sales & Guest Experience Manager Belgravia Health & Leisure Group Pty Ltd Nambour, QLD, AU

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.

The Role

As the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager’s key accountabilities include:

• Meet monthly new member and program enrolment targets and associated KPIs
• Meet monthly retail budgets and stock control KPIs
• Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
• Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
• In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
• Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
• Process memberships and data entry in line with company processes
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• Set rosters in line with the business budgets and the four principles of time and attendance

Essential Skills and Qualifications:

• National Police Check
• Working with Vulnerable People
• Current CPR Certificate
• Current First Aid Certificate (Level 2)
• Legal working rights in Australia

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.