Sales & Guest Experience Coordinator

Belgravia Leisure; Newcastle-Maitland; On-site; AUD 36,000 - 54,000; Part time

Job summary

Belgravia Leisure is seeking a Sales and Guest Experience Coordinator at Lakeside Leisure Centre, Raymond Terrace. The role leads Guest Experience Officers, trains staff, and drives subscription results across programs, with a 28-hour weekly roster on a Mon-Fri schedule. Some weekend hours may be required during peak seasons to support operations.

A flexible roster ensures business and staff needs align. The position emphasizes people leadership, data-driven performance, and strong communication

Qualifications

• Experience in a sales and customer facing environment.
• Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded.
• Understanding of KPIs, budgets and service standards.
• Motivating teams to reach targets.
• People-focused with strong interpersonal skills.
• Experience using social media platforms.
• Willing to work days/evenings and weekends.
• National Police Check and Working with Children Check.
• First aid and CPR.
• Experience in team leadership, training and development.

Responsibilities

• Train and develop front-line staff to meet sales targets and deliver guest experiences in line with the Guest Experience Charter.
• Meet new member and growth targets daily/weekly/monthly.
• Provide exceptional guest experience in person and over the phone.
• Offer accurate information and an excellent experience to prospective members.
• Assist in lead generation through digital and traditional marketing.
• Conduct tours to convert prospects into members.
• Set rosters in line with business budgets.
• Attend centre senior leadership meetings and projects.
• Compile and present monthly reports.

Skills

Sales experience

Team leadership

Customer service

KPIs & budgets

Interpersonal skills

Social media usage

Flexible schedule

First aid & CPR

Police & Working with Children Checks

Job description

NSW, Lakeside Leisure Centre - Raymond Terrace 2324

• Are you passionate about promoting aquatic and leisure activities to the community?
• Do you possess the skills and ability to build, develop and lead an enthusiastic team?
• A generous remuneration package including incentives to attract the right applicant
• Part time position available

The Role

The Sales and Guest Experience Coordinator reports directly to the Sales and Guest Experience Manager, who leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.

The Sales and Guest Experience Coordinator will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.

This is a part-time role of approximately 28 hours per week, working on a Monday to Friday roster. While weekend work is not part of the regular schedule, occasional weekend hours may be required during the warmer months to support operational needs.

We offer flexibility and will work with the successful applicant to develop a roster arrangement that suits both the business and individual circumstances.

About You

The person will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work.

The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. The person will be able to motivate, inspire and deliver training.

The candidate will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service team leader.

Key Accountabilities

• Train and develop front-line staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter
• Meet the set new member and growth targets on a daily/weekly/monthly basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Assist in lead generation through digital and traditional marketing activities
• Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
• Set rosters in line with the business budgets
• Attending and participating in centre senior leadership meetings and projects
• Compiling and presenting monthly reports

Skill Set

• Experience in a sales and customer facing environment
• Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
• A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
• Experienced in motivating teams to reach targets
• A people person with exceptional interpersonal skills
• Experience in using social media platforms
• Flexible to work days/evenings and weekends
• National Police Check and Working with Children Check
• First aid and CPR
• Experience in team leadership, training and development

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [e-mail]. We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. https://belgraviagroup.com.au/childsafe#statement