SALES ENGINEER

Ingersoll Rand Compressor Systems & Services

Sydney

On-site

AUD 90,000 - 130,000

Full time

3 days ago

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Job summary

CAPS Australia is looking for a Sales Engineer in Sydney to drive revenue by addressing customer enquiries with technical solutions and coordinating with the sales team. You will present technical solutions, win new business, and support service and parts teams to achieve branch targets.

You will collaborate closely with the Branch Manager and wider national teams to build strong customer relationships, deliver quotations, and ensure high levels of customer satisfaction in a fast-paced

Qualifications

Efficient time management to maximise productivity.
Results-oriented with a strong sales drive.
Customer-focused with excellent relationship-building.
Initiative to identify opportunities and resolve issues.

Responsibilities

Collaborate with the branch team to increase revenue across equipment, parts, hire, and service.
Identify and implement improvements to increase customer satisfaction and sales.
Manage and respond to customer enquiries about spare parts, tools, generators, and air and gas compressors.
Prepare quotes and follow through to successful outcomes.
Meet or exceed sales objectives for revenue and KPIs.
Provide internal support to Sales, Parts, and Service.
Maintain relationships with customers to encourage repeat business.
Use CRM to track leads and analyze sales data.
Proactively improve customer experience and adjust practices to exceed expectations.
Ensure all transactions follow internal policies.

Skills

Time Management

Results Orientation

Customer Focus

Initiative

Adaptability

Communicating

Relationship Building

Drive for Results

Education

C class driver’s license

Job description

Role Purpose

The Sales Engineer is the frontline representative of CAPS Australia, responsible for engaging with customers for the purpose of addressing enquiries, determining appropriate solutions and for sales of the companies’ complete range of products in order to generate profitable revenue. Sales engineers focus on driving revenue growth by aligning customer needs with technical solutions, often bridging the gap between technical products and sales. This is achieved through a variety of initiatives, including understanding customer requirements, delivering technical presentations, and collaborating with the wider sales teams. Ultimately, sales engineers aim to increase sales, build strong customer relationships, and contribute to the overall success of the company.

Position Title

Sales Engineer

Department

Sales

Location

Sydney

Reports To

Branch Manager

Direct Reports

N/A

Date

Written By

18/06/2025

Role Purpose

Job Objective

This role is accountable for generating revenue by delivering excellent customer service to clients and by contributing to the efficient operation of their respective branch. Sales Engineer are required to engage with a wide range of industrial compressed air and power generation applications and collaborate closely with the branch team to support the company’s sales and service objectives.

Key Accountabilities

Revenue Growth

Work collaboratively with the branch team to increase revenue across complete equipment sales, parts sales, wholesale, hire, and service categories.

Identify and implement improvements to increase customer satisfaction and sales outcomes.

Customer Enquiries & Sales

Manage and respond to enquiries related to spare parts, tools, generators and air and gas compressors via telephone, email, and face to face interactions.

Prepare and manage quotations in response to customer enquiries and follow through to successful outcome.

Meet or exceed assigned sales objectives for revenue, gross margins, or other key performance indicators (KPIs).

Internal Support

Provide responsive support to internal customers across Sales, Parts, and Service functions, including inter-branch collaboration.

Customer Service Excellence

Maintain and strengthen relationships with existing customers to encourage repeat business and loyalty.

Effectively use customer relationship management (CRM) systems to track leads, manage customer interactions, and analyse sales data.

Take proactive steps to improve customer experience and modify practices as needed to exceed expectations.

Operational & Financial Accountability

Ensure all transactions and interactions are documented and comply with internal policies and procedures.

Sales And Profitability Objectives

Achieve Sales Targets: Meet or exceed assigned sales objectives for revenue, margins or other key performance indicators (KPIs).
Increase Revenue: Drive overall sales revenue growth, measured monthly or annually.
Generate Leads: Identify and qualify potential customers through various channels, such as prospecting, networking, and online lead generation.
Customer Acquisition: Successfully convert leads into new customers.
Customer Retention: Maintainand strengthen relationships with existing customers to encourage repeat business and loyalty.

Relationships

Internal

Branch Manager

Sales Team

Service Coordinators and Technicians

Parts Interpreters

National Sales and Product Teams

Administration and Finance Teams

External

Existing and prospective clients

Vendors and suppliers (as required for quotes or technical support)

Qualifications, Experience, Knowledge, Skills, And Abilities