SALES ENGINEER

Ingersoll Rand Compressor Systems & Services

Cumberland

On-site

AUD 90,000 - 130,000

Full time

38 hours ago

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Job summary

CAPS Australia in Sydney seeks a Sales Engineer to act as the frontline representative, engaging customers, understanding requirements, and delivering technical presentations that align with business needs. You will bridge technical products and sales, supporting revenue growth and long-term relationships across industrial compressors and related equipment.

The role emphasizes collaboration with the branch team, responsive customer service, and effective use of CRM systems to track leads and

Qualifications

Proven ability to meet or exceed sales targets in an industrial equipment environment.
Strong focus on customer service and relationship building.
Excellent time management and prioritisation in a fast-paced branch setting.

Responsibilities

Respond to customer enquiries and provide timely, accurate quotations.
Prepare and manage quotations for spare parts, tools, generators, air and gas compressors.
Drive revenue growth by engaging customers and aligning needs with technical solutions.
Collaborate with branch team to support sales and service objectives.

Skills

Time management

Results orientation

Customer focus

Initiative

Tools

CRM software

Job description

Role Purpose

The Sales Engineer is the frontline representative of CAPS Australia, responsible for engaging with customers for the purpose of addressing enquiries, determining appropriate solutions and for sales of the companies’ complete range of products in order to generate profitable revenue. Sales engineers focus on driving revenue growth by aligning customer needs with technical solutions, often bridging the gap between technical products and sales. This is achieved through a variety of initiatives, including understanding customer requirements, delivering technical presentations, and collaborating with the wider sales teams. Ultimately, sales engineers aim to increase sales, build strong customer relationships, and contribute to the overall success of the company.

Position Title

Sales Engineer

Department

Sales

Location

Sydney

Reports To

Branch Manager

Direct Reports

N/A

Written By

18/06/2025

Role Purpose

Job Objective

This role is accountable for generating revenue by delivering excellent customer service to clients and by contributing to the efficient operation of their respective branch. Sales Engineer are required to engage with a wide range of industrial compressed air and power generation applications and collaborate closely with the branch team to support the company’s sales and service objectives.

Key Accountabilities

Revenue Growth

Work collaboratively with the branch team to increase revenue across complete equipment sales, parts sales, wholesale, hire, and service categories.

Identify and implement improvements to increase customer satisfaction and sales outcomes.

Customer Enquiries & Sales

Manage and respond to enquiries related to spare parts, tools, generators and air and gas compressors via telephone, email, and face to face interactions.

Prepare and manage quotations in response to customer enquiries and follow through to successful outcome.

Meet or exceed assigned sales objectives for revenue, gross margins, or other key performance indicators (KPIs).

Internal Support

Provide responsive support to internal customers across Sales, Parts, and Service functions, including inter-branch collaboration.

Customer Service Excellence

Maintain and strengthen relationships with existing customers to encourage repeat business and loyalty.

Effectively use customer relationship management (CRM) systems to track leads, manage customer interactions, and analyse sales data.

Take proactive steps to improve customer experience and modify practices as needed to exceed expectations.

Operational & Financial Accountability

Ensure all transactions and interactions are documented and comply with internal policies and procedures.

Sales And Profitability Objectives

Achieve Sales Targets: Meet or exceed assigned sales objectives for revenue, margins or other key performance indicators (KPIs).
Increase Revenue: Drive overall sales revenue growth, measured monthly or annually.
Generate Leads: Identify and qualify potential customers through various channels, such as prospecting, networking, and online lead generation.
Customer Acquisition: Successfully convert leads into new customers.
Customer Retention: Maintainand strengthen relationships with existing customers to encourage repeat business and loyalty.

Relationships

Internal: Branch Manager

Sales Team

Service Coordinators and Technicians

Parts Interpreters

National Sales and Product Teams

Administration and Finance Teams

External: Existing and prospective clients

Vendors and suppliers (as required for quotes or technical support)

Qualifications, Experience, Knowledge, Skills, And Abilities

Time Management

Efficiently managing time and workload to maximise productivity and meet deadlines.