Sales Coordinator

MConsulting Solutions; Newcastle City Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

A well-established consulting firm is seeking a full-time Sales Coordinator based in Lambton, Newcastle. This role involves processing customer orders, managing complaints, and supporting the sales team. Ideal candidates will have relevant experience in the building and supply industry, ensuring excellent customer service. The position also offers opportunities for career progression towards Internal Sales Rep or Account Management roles.

Qualifications

• Experience in a similar role in the building and supply industry.
• Ability to handle customer complaints professionally.
• Strong organizational skills for processing orders and payments.

Responsibilities

• Process customer orders received through various channels.
• Manage customer complaints and provide solutions.
• Maintain and update customer contact details.

Skills

Customer service

Flexibility

Communication

Job description

MConsulting Solutions is hiring a Full-time Sales Coordinator role in Lambton, NSW.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Tue morning
  • Wed morning
  • Thu morning
  • Fri morning
• Expected salary: $30 per hour

Sales Coordinator – Newcastle

• Permanent Full Time Salaried Role
• Monday to Friday
• 8am to 4:30pm or 7:30am to 4pm Roster
• Based at Newcastle Branch (Lambton)
• Stepping stone to Internal Sales Rep or Account Management Role

Alspec is a leader in the design and distribution of innovative aluminium systems to the architectural, industrial and home improvement markets. Offering a range of quality, tested products together with professional and personal service ensures they are uniquely positioned to experience continual growth. With 14 locations throughout Australia, employing close to 650 employees, this client offers excellent opportunities for the right candidate for career progression.

Working closely with Customers – new and existing, External & Internal Sales team, Inventory Team and our Warehouse team, this role is largely viewed as an important resource for our sales team ensuring we deliver the best possible customer experience for our clients.

Key duties and responsibilities will include:

• Processing customer orders received by phone, fax, email or counter
• Identifying customer needs re deliveries, products, stock availability, pricing, etc.
• Handling customer complaints in a professional manner; investigate, negotiate and respond in a timely manner
• Processing of customer payments by phone or counter
• Maintaining flexibility in handling ongoing customer sales related queries by directing technical
• Processing and follow-up of quotes relating to a sale
• Maintain and update and/or notify Team leader/Office Manager of changes to customer contact details
• Recording, matching, checking and filing accounts, invoices, orders, requisitions, end of day banking, etc
• Support and assist Counter Sales, reception and co-workers as and when required
• Be proactive within the Sales team providing good support, morale, passion and a fun environment to work in
• Provide back-up support for any position within the Branch when required (subject to relevant skills and knowledge of the role)

Ideally suiting individuals with experience in a similar role across the building and supply industry, those with a previous experience with aluminium, metals, doors & windows will be highly regarded.

Interested applicants can apply quoting reference number 32933 via the apply now button. Additional details can be accessed on our current vacancies page at www.mconsultingsolutions.com.au Confidentiality of applicants is assured.

We are an Equal Opportunities Employer and welcome applications from all qualified candidates.