Sales Coordinator

Crystalbrook Collection; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Crystalbrook Sam in Adelaide is seeking a Sales Coordinator to join our pre-opening journey and help build the sales foundations of the hotel. You will support the Director of Sales and the team with client engagement, reporting, event coordination, database management and the preparation of compelling sales materials.

From coordinating meetings and site visits to preparing quotations and contracts, you will establish organised processes, nurture relationships and ensure our Sales team is

Qualifications

• Experience in hospitality or sales coordination or sales administration.
• Ability to stay organised and manage multiple priorities.
• Strong communication and relationship-building skills.

Responsibilities

• Coordinate client meetings, site visits and pre-opening activities.
• Schedule appointments, arrange travel and events for team members.
• Establish clear action plans to complete tasks.
• Support the Sales team with uploading client information using IT platforms.
• Prepare customer quotations and contracts as required.
• Ensure IT platforms are managed and maintained effectively.
• Manage incoming general sales enquiries and route to the right associates.
• Prepare templates and presentations.
• Assist with proposals and action documents for sales support.
• Ensure compliance with company policies and procedures.

Skills

Hospitality experience

Sales coordination

Administrative efficiency

Tools

CRM systems

MS Office

Job description

Join the exciting pre-opening journey of Crystalbrook Sam and play an important role in building the sales foundations of Adelaide’s newest five-star hotel.

We are seeking a highly organised, proactive and passionate Sales Coordinator who thrives on connection, collaboration and making things happen. Working alongside the Director of Sales and the wider Sales team, you will provide essential support across client engagement, sales activity, reporting, event coordination, database management and the preparation of compelling sales materials.

This is far more than an administrative role. You will be part of creating something from the ground up — helping establish strong processes, nurture valuable relationships and ensure our Sales team is positioned to make an impact from opening day and well into the future.

If you are Customer Obsessed, Collaborative and Courageous, commercially curious and excited by the energy of a hotel opening, this is your opportunity to make your mark at Crystalbrook Sam.

What you'll do:

• Coordinate client meetings, site visits and pre-opening activities
• Schedule appointments, arrange travel and events for members of the team
• Establish a clear course of action to achieve work tasks in an organised manner
• Support the Sales team with uploading client information using modern IT platforms
• Prepare customer quotations and contracts as required
• Ensure our IT platforms are managed and maintained effectively
• Manage incoming general sales enquiries directing them to the relevant sales associates
• Prepare templates and presentations
• Assist with proposals and action documents as required to support the sales team
• Ensure compliance with Company policies and procedures

About you:

We are looking for someone who brings energy, curiosity and commercial instinct to every opportunity. You will thrive in a fast-paced environment, enjoy connecting people and ideas, and take pride in creating memorable experiences while helping drive the success of Crystalbrook Sam.

Relevant experience

Previous experience in hospitality, hotels, sales coordination or sales administration, with an understanding of the pace and expectations of a service-led environment.

Naturally organised

Loves structure, detail and keeping multiple priorities moving without losing momentum.

Commercially curious

Interested in sales performance, revenue opportunities and how great client relationships convert into results.

Confident communicator

Warm, polished and engaging across phone, email and face-to-face interactions.

Proactive by nature

Anticipates what is needed, takes ownership and enjoys making things happen.

Collaborative

Builds strong relationships across Sales and hotel operations to deliver seamless outcomes.

Customer Obsessed

Passionate about creating thoughtful, responsive and memorable client experiences.

Courageous and adaptable

Comfortable with change, competing priorities and the energy of a pre-opening environment.

Detail driven

Takes pride in accuracy across proposals, reporting, databases, event coordination and sales administration.

Energetic and solutions focused

Brings positivity, stays calm under pressure and looks for ways forward when plans change.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group, we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values | We are Customer Obsessed, We are Collaborators, and We are Courageous. We’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars. In just seven years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026/7 and continued ambition for further growth across Australia and beyond.