Sales Consultant

Avant; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Avant is Australia’s largest medical indemnity insurer and a member-owned organisation that has supported doctors for more than 130 years. Today, we represent over 90,000 medical practitioners and students across Australia.

TheOutbound Sales Consultant role involves engaging prospective members, converting referred leads, and managing opportunities end-to-end, while supporting targeted outbound campaigns and ensuring high-quality member experiences.

Qualifications

• Experience in sales, customer service or admin, with outbound or relationship-based sales.
• Strong customer service and sales capability with ability to engage prospective members.
• Excellent written and verbal communication.
• Attention to detail and pipeline prioritization.
• Ability to work independently and in a team.
• Proactive, positive approach to new products and processes.
• Intermediate Microsoft Office skills.
• FSR Tier 2 accreditation.

Responsibilities

• Engage prospective members through outbound sales activity and convert referred leads into new business.
• Own and manage a pipeline of sales opportunities from initial contact through to conversion.
• Build strong relationships with prospective members, understanding their needs and providing a high-quality sales experience.
• Deliver targeted outbound sales and engagement campaigns.
• Manage applications, offers and sales activity in line with product, underwriting and risk requirements.
• Provide timely follow-up and maintain accurate information throughout the sales process.
• Support inbound sales and application processing during peak demand.
• Collaborate with the broader team and contribute to continuous improvement initiatives.

Skills

Sales experience

Customer service

Administration

Outbound sales

Relationship building

Communication skills

Pipeline management

MS Office

FSR Tier 2

Tools

CRM software

Outlook

Job description

About Avant

Avant is Australia’s largest medical indemnity insurer and a member-owned organisation that has supported doctors for more than 130 years. Today, we represent over 90,000 medical practitioners and students across Australia.
We provide a range of insurance, lending, health, legal and practice management services designed to support doctors throughout their professional and personal lives.

About the Role

TheOutbound Sales Consultant is responsible for engaging prospective members, converting referred leads and managing opportunities through the end-to-end sales process.
You’ll proactively build relationships with prospective members, understand their needs and manage a pipeline of opportunities through to conversion, while delivering a positive member experience. Alongside ongoing sales activity, you’ll support targeted outbound campaigns, which may include portfolio reviews, proactive member engagement and data quality initiatives. You’ll use sound judgement to achieve sales outcomes while working within Avant’s product, underwriting and risk frameworks.

Key Accountabilities

• Engage prospective members through outbound sales activity and convert referred leads into new business.
• Own and manage a pipeline of sales opportunities from initial contact through to conversion.
• Build strong relationships with prospective members, understanding their needs and providing a high-quality sales experience.
• Deliver targeted outbound sales and engagement campaigns.
• Manage applications, offers and sales activity in line with product, underwriting and risk requirements.
• Provide timely follow-up and maintain accurate information throughout the sales process.
• Support inbound sales and application processing during periods of peak demand.
• Collaborate with the broader team and contribute to continuous improvement initiatives.

Key Capabilities

• Previous experience in sales, customer service or administration, ideally with exposure to outbound or relationship-based sales.
• Strong customer service and sales capability, with the confidence to proactively engage and influence prospective members.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to effectively manage and prioritise a pipeline of opportunities.
• Ability to work independently with minimal supervision while contributing to a collaborative team.
• A proactive, positive approach and the ability to quickly understand new products, systems and business processes.
• Intermediate Microsoft Office skills.
• FSR Tier 2 accreditation.