Sales - Community Specialist - Multi Locations in NSW (Full-time / Part-time)

Lex; Penrith; On-site; AUD 34,000 - 44,000; Full time

Job summary

Apple is seeking dynamic staff to grow its product and service presence in partner stores across Australia. You will deliver exceptional customer service, conduct engaging product demonstrations, and train store staff while ensuring merchandising standards are met.

You’ll be a salesperson, leader and influencer across one or more Apple partner locations, helping customers choose the right solutions and maintaining brand integrity.

Qualifications

• Availability to work regular schedule (Wed-Sun for full-time).
• Flexibility to work Thurs-Sun for part-time depending on store needs.

Responsibilities

• Provide excellent customer service and product knowledge to customers.
• Conduct product demonstrations to help customers choose Apple products and services.
• Educate and empower store staff to stay updated on Apple portfolio and merchandising standards.
• Maintain Apple fixtures and merchandising elements according to standards.
• Assist in creating an extraordinary customer experience and drive sales in partner stores.

Skills

Customer service

Sales skills

Time management

Reliability

Job description

Summary

The people here at Apple don’t just create products — they make the kind of wonder that’s revolutionised entire industries. Diversity of ideas encourages innovation that runs through everything we do, from unique technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The role aims to grow the Apple product and services in our partner stores. You will be held accountable for performance by providing excellent customer service, conducting product demonstrations to customers, and training the partner’s staff while ensuring all our merchandising standards are met.

We encourage our partner staff through our forward-thinking style, love for technology, and passion for Apple every single day. You are a salesperson, leader and influencer within one or a number of multi-branded retail partner stores.

Description

• We engage with Authorised Apple Resellers to accelerate sales of Apple’s entire product and service ecosystem within their store environment.
• You speak directly to our customers, providing them with the right knowledge and value for them to make informed choices that best suits their needs.
• You educate and empower store staff to stay knowledgeable on the latest Apple product and services portfolio, deliver an extraordinary customer experience, and build a team of Apple brand advocates.
• Increasing sales and providing outstanding customer service while you deliver individual and group product demonstrations and help customers set up their new Apple products.
• You strive for perfection, ensuring Apple’s fixtures and merchandising elements are up to date and maintained according to Apple’s standards.

You would be allocated to one of the below community should the interview rounds be successful:

• Full-time (38 hours weekly, Wed-Sun): Wollongong 2500 / Penrith 2750
• Part-time (~29 hours weekly, Thursday - Sun): Wetherill Park 2164

Minimum Qualifications

• For full-timers, you should have availability to work on a regular schedule of Wednesday to Sundays (inclusive of both Saturday and Sunday) at our partner stores, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• For part-timers, the same while being scheduled from Thursday to Sundays (inclusive of both Saturday and Sunday).

Preferred Qualifications

• See the world in the eyes of the customers and partners by deeply understanding their business needs, challenges, and concerns.
• Believe that communication is critical to success. You actively listen and discuss the possibilities with customers and teammates alike.
• Quick on your feet and connect and influence the right people inside and outside of Apple; you are trusted and comfortable in challenging situations.
• Apple does not cut corners in products or business. You bring the highest integrity, honesty, and accountability in all you do daily.
• Open to feedback and relate well to all kinds of people. When faced with an exciting opportunity, you know whom to connect with and when. People know you as a true collaborator who knows what it takes to win.
• Empower others to learn, be curious, and ultimately share your passion for the Apple Story.
• Strive for excellence in everything you do. You have a don’t give up attitude and finish, especially in the face of resistance or setbacks.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug‑free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200689433-2577