Sales and Education Representative

Henkel AG & Co. KGaA; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading consumer goods company is seeking a Sales Representative/Education Expert in Brisbane, Australia. The ideal candidate will manage salon, wholesaler, and retailer accounts, driving sales growth through strong client relationships and innovative educational programs. Responsibilities include achieving sales budgets, ensuring brand promotion in salons, and implementing training sessions to enhance customer satisfaction.

Qualifications

• Experience managing accounts and driving sales growth in a specific territory.
• Strong interpersonal and communication skills for relationship building.
• Ability to deliver educational programs effectively.

Responsibilities

• Achieve sales budgets and identify new business opportunities.
• Track KPIs and maintain accurate records of calls and activities.
• Build strong partnerships through tailored promotional activities.
• Implement and deliver educational sessions in salons.
• Drive customer onboarding with technical product education.

Skills

Sales growth

Relationship building

Customer service

Training and education delivery

Job description

Overview

The Schwarzkopf Professional Sales Representative/Education Expert is responsible for managing their territory’s customer base, including salons, wholesalers, and retailers, to achieve corporate sales budgets. The role focuses on driving sales growth by building strong relationships with new and existing clients, identifying business opportunities, and increasing market share while maintaining brand integrity. Additionally, in collaboration with the Head of Education, the role leads innovative and professional educational programs that inspire and support clients, enhancing the brand’s presence and reputation in the marketplace.

Responsibilities

• Achieve sales budgets, maximize vertical (SOW) and horizontal (NCA) brand distribution by managing existing accounts and identifying new business opportunities within the territory.
• Regularly track KPIs (CPL, DSP, DSR), review performance with Sales Area Manager, and maintain accurate records of calls, activities, and customer data using eESF and other reporting tools.
• Build strong partnerships through regular business reviews, tailored promotional activities, and effective territory journey planning to optimize coverage and meet daily call targets.
• Ensure effective use of marketing, merchandising, and brand materials in salons and retail outlets to promote brand image and ongoing promotional efforts.
• Implement and deliver in-salon education, seminars, and training sessions aligned with global standards, supporting both existing customers and new account acquisition via multiple platforms.
• Drive salon onboarding and conversion with technical product education, hands-on support, product demonstrations, troubleshooting, and coaching to ensure customer satisfaction.
• Manage daily, weekly, and monthly administrative tasks including expenses, reports, and ensure all activities comply with company policies and legal standards.
• Continuously develop skills through training programs, share best practices within the team, collaborate with Sales Area Manager, and participate in company initiatives like Train-the-Trainer and conferences.