Sales and Customer Service Consultant

Medibank; South Australia; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in South Australia is seeking a Sales and Customer Service Consultant to connect its products and services with the local community. This role involves providing exceptional customer support across various channels while ensuring customer satisfaction. Ideal candidates are multitaskers with a passion for community service, attention to detail, and a desire for flexibility in their work environment. Join us to make a real impact!

Benefits

Flexible working options

Growth opportunities

Supportive work environment

Qualifications

• Experience in customer service across multiple channels.
• Strong communication skills to connect with diverse customers.
• Ability to adapt to different situations and solve customer issues.

Responsibilities

• Provide end-to-end support to customers across various channels.
• Build lasting relationships within the local community.
• Ensure customer privacy and satisfaction.

Skills

Multitasking

Customer service

Problem-solving

Attention to detail

Job description

About the Community Team:

At Medibank, our purpose is “Better Health for Better Lives” - for both our people and our customers. Geographically based, cross-functional teams help us build stronger community connections, deepen trust, and deliver more personalised support.

By tailoring experiences to local needs, we create lasting relationships and more meaningful work. Join our local teams and make a real impact in your community.

About the Role:

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Modbury store. This role includes a flexible rotating roster working between the hours of 8am to 8pm Monday to Friday, with some Saturday work.

As a Local Community Consultant, you connect Medibank’s products and services with your local community. You take ownership of the customer experience, providing end-to-end support across multiple channels - whether in-store, over the phone, in the community, or via messaging.

With a diverse skill set, you solve everyday challenges, adapt quickly, and keep customers at the heart of everything you do. You're curious, creative, and results-driven, always open to new ideas and ways of working.

There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams. These encompass People, Trust, Customer, Growth, Value and Health.

About you:

• You’re a multitasker who confidently supports customers across messaging, face-to-face, and phone channels.
• You’re passionate about serving your local community and growing lasting customer relationships.
• Self-motivated and results-driven, you take pride in delivering the right solutions with accuracy and care.
• You’re diligent and detail-oriented, ensuring every interaction is accurate, every product or service is the right fit, and your customers’ privacy is always protected.
• A true team player, you're open to stepping outside your role to support peers and explore new ideas - all to better serve the community.

Why You’ll Love It Here:

• Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
• Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
• Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you!

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn\'t feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go tohttps://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail] learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/