Sales Advisor 12h - Robina

H&M; Gold Coast City; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Staff discount 25%

Career progression

Parental leave 26 weeks

Online learning platform

Wellbeing support (EAP)

Flare membership discounts

Job summary

H&M on the Gold Coast is looking for a Sales Advisor to deliver outstanding customer experiences. You will welcome customers, guide them through the store, and help them find what they need while showcasing our products.

You’ll share fashion knowledge, collaborate with your team, keep the floor inviting and well stocked, and assist with opening/closing duties. Representing the brand positively, you’ll contribute to personal and company success.

Qualifications

• Experience in customer service within fashion/retail.
• Passionate about fashion and delivering an in-store experience.
• Able to thrive in collaborative and dynamic environments.

Responsibilities

• Share fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

Skills

Customer service

Fashion knowledge

Communication

Team collaboration

Job description

WHAT YOU’LL DO

As a Sales Advisorat H&M,you’llplay a key role increating an outstandingcustomerexperience.You’llwelcomecustomers, guide themthrough your store, andsupport them in finding what they need whileshowcasingour products.Acting in line with our values,you’llcontribute to both your own successand the success of the company.

You will:

Shareyour fashion and product knowledge tohelpcustomersmake informed choices.

Collaborate with your team to deliver exceptional service at every step of the customer journey.

Ensure the sales floor and back of house are well-stocked, organized, and inviting.

Support with opening and closing of the store.

Representyourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors,DepartmentManagers,Store Managersand Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. Bybuilding meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

We are looking for people with…

Experienceincustomer servicewithinfashion,retail,orsimilarfields.

And people who are…

Passionateabout fashion anddelivering an exceptionalin-storeexperiencewhile promoting our products and driving sales.

Thrivingin collaborative and dynamic environments.

Communicative,creative,curiousto work with store technology,with a strong eagernessto learn and develop.

Flexibleand action oriented.

Additional Information

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decisionwe make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

• At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays,Arket, & Other Stories across the globe.
• Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment toidentifyingand developing internal talent. When you grow, we grow.
• Up to 26 weeks of company paid parental leave for eligible team members.
• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all,it’sour people who make us who we are.

Take the next step in your career together with us. The journey starts here.