Safety and Response Case Support Worker (Identified)

Bendigo and District Aboriginal Cooperative; Greater Bendigo; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

12% Superannuation

Ongoing training and development

Job summary

Bendigo and District Aboriginal Cooperative (BDAC) is seeking a Safety and Response Case Support Worker (Identified) to join its Family Safety Team in Bendigo. This Aboriginal-designated role supports practitioners, assists survivors of family violence, and administers the Flexible Support Packages Portal with attention to privacy and service quality.

The role offers full-time, 12-month fixed-term employment with salary packaging, 12% super, and ongoing development opportunities in a supportive

Qualifications

• Qualification in Community Services or related field, or working toward one.
• Experience with Aboriginal community members or Aboriginal organisations.

Responsibilities

• Provide administrative support to Specialist Family Violence Practitioners and other programs.
• Assist practitioners to provide client-facing and practical support to survivors of family violence.
• Monitor and administer the Flexible Support Packages (FSP) Portal and applications.
• Liaise with external partners and services to facilitate referrals and brokerage.
• Keep accurate records in line with privacy and legislative requirements.

Skills

Computer skills

Interpersonal skills

Time management

Written communication

Stakeholder engagement

Cultural safety

Education

Community Services qualification

Job description

Safety and Response Case Support Worker (Identified)

Please note: This is an Aboriginal Designated Position, classified under ‘special measures’ of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

About BDAC

BDAC is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).

BDAC was founded to represent and provide services to Aboriginal and Torres Strait Islander people living on Djaara Country.

BDAC has a responsibility to ensure growth of services, development of our Aboriginal and Torres Strait Islander community, better and improved health outcomes for our people, improved quality of life and be a lead agency in providing self-determination employment and career pathways for Aboriginal people.

What We Are Offering

• Full time
• Fixed term 12 months
• $70,000 - $80,000 annually
• Access to Salary Packaging
• 12% Superannuation
• Supportive work environment
• Ongoing training and development opportunities

About The Position

The BDAC Family Safety Team provide support services for Community members who have been or are currently affected by family violence.

The Safety and Response Case Support Worker will provide a range of supports to a team of Specialist Family Violence Practitioners in conducting administrative, practical, and client-focused activities to ensure services are delivered effectively and responsively.

As a part of the administrative duties, the Safety and Response Case Support Worker will also be responsible for the monitoring, assessment and administration of the Flexible Support Package applications through the Flexible Support Packages Portal.

Applicant must be an Aboriginal and/or Torres Strait Islander person. This is a designated Aboriginal position under Section 12 of the Equal Opportunity Act 2010.

Key Responsibilities

• Provide administrative support to Specialist Family Violence Practitioners and other Family Safety and Healing programs as required
• Assist Practitioners to provide client facing and practical support to Survivors of family violence in a timely and efficient manner.
• Participate in meetings at BDAC and with external agencies, including assisting with meeting minutes and supporting Practitioner to follow up meeting actions.
• Provide practical support to Practitioners and families through outreach services, home visits, and transportation assistance.
• Monitoring and administration of the Flexible Support Packages (FSP) Portal
• Completing first assessment of Flexible Support Package Applications
• Assist internal and external staff with accessing the FSP portal and completing applications as required
• Liaise with external partners and services across BDAC to facilitate program information sharing, referral pathways, brokerage support, and access to additional services and supports.
• Support the delivery of therapeutic programs and group-based activities, including assisting with venue setup, pack down, and preparation of resources when required.
• Other duties as delegated by the Family Healing and Response Program Manager or Therapeutic Interventions Team Leader
• Keep accurate and complete records of work activities in accordance with legislative requirements and the Victoria Governments information security and privacy policies and requirements.
• Participate in all training, supervision and consultation activities.

About You

• Knowledge and understanding of Aboriginal cultures and the ACCO environment
• Understanding of the key barriers and challenges experienced by Aboriginal and/or Torres Strait Islander people
• Demonstrated knowledge and understanding of the dynamics, impacts, and effects of family violence on Survivors, children, and families.
• Exceptional computer skills, with the ability to use a range of systems to complete accurate case documentation, data entry, and reporting requirements.
• Experience referring to and collaborating with local service networks and stakeholders.
• Demonstrated ability to deliver culturally safe practice that respects Aboriginal and/or Torres Strait Islander identity, culture, kinship networks, and connection to Community, and actively support self-determination.
• Well-developed interpersonal and communication skills, with a demonstrated capacity to work collaboratively with others.
• Excellent time management skills with the ability to meet deadlines, targets, and key deliverables of the program.
• Ability to prepare briefs, letters, emails and reports using clear, concise and grammatically correct language. Ensure written communications contain necessary information to achieve their purpose.

Education, Training and/or Competencies

Mandatory

• A relevant qualification in Community Services, Social Work, or a related human services field, or working towards such a qualification.

Previous experience working with Aboriginal and/or Torres Strait Islander community members or in an Aboriginal organisation.

Mandatory Requirements

Should an applicant be the preferred candidate, background checks (Police check, reference check and Working with Children's Check) will be completed prior to the candidate’s employment being confirmed.

For more information about this position please see the Position Descriptionwhich can be accessed via our website www.bdac.com.au or contact our human resources team on(03) 5442 4***orsend an email through to***********@bdac.com.au

Please note: This is an Aboriginal Designated Position, classified under ‘special measures’ of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.