Safety and Response Case Support Worker (Identified)

District Aboriginal Co; Australia; Remote; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary Packaging

Superannuation 12%

Supportive environment

Training & development

Job summary

BDAC is seeking a Safety and Response Case Support Worker to join the Family Safety Team. The role supports Specialist Family Violence Practitioners, handling administrative, practical and client-focused tasks to ensure responsive services.

The position requires Aboriginal and/or Torres Strait Islander status, with a fixed-term 12-month contract and salary in the $70,000–$80,000 range plus 12% superannuation and salary packaging options.

Qualifications

• Mandatory qualification in Community Services, Social Work or related field.
• Experience with Aboriginal community services preferred.
• Police/Working with Children checks may be required.

Responsibilities

• Provide administrative support to Specialist Family Violence Practitioners and other Family Safety and Healing programs.
• Assist Practitioners to provide client-facing and practical support to survivors of family violence.
• Attend meetings and support meeting minutes and action tracking.
• Provide outreach, home visits and transportation assistance to families as needed.
• Monitor and administer Flexible Support Packages (FSP) portal and applications.
• Maintain accurate case records in line with legislative requirements and privacy policies.

Skills

Aboriginal cultures

Cultural safety

Interpersonal skills

Time management

Communication skills

Data entry

Case management software

Education

Community Services Qualification

Tools

MS Office

Case management portals

Job description

Safety and Response Case Support Worker (Identified)

Posted: 29/10/2026

Closing Date: 15/11/2026

Job Type: Fixed Term

Job Category: Community Services & Social Work

Please note: This is an Aboriginal Designated Position, classified under ‘special measures’ of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

About BDAC

BDAC is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).

BDAC was founded to represent and provide services to Aboriginal and Torres Strait Islander people living on Djaara Country.

BDAC has a responsibility to ensure growth of services, development of our Aboriginal and Torres Strait Islander community, better and improved health outcomes for our people, improved quality of life and be a lead agency in providing self-determination employment and career pathways for Aboriginal people.

What We Are Offering

• Full time


• Fixed term 12 months


• $70,000 - $80,000 annually


• Access to Salary Packaging


• 12% Superannuation


• Supportive work environment


• Ongoing training and development opportunities

Job Description

About The Position

The BDAC Family Safety Team provide support services for Community members who have been or are currently affected by family violence.

The Safety and Response Case Support Worker will provide a range of supports to a team of Specialist Family Violence Practitioners in conducting administrative, practical, and client-focused activities to ensure services are delivered effectively and responsively.

As a part of the administrative duties, the Safety and Response Case Support Worker will also be responsible for the monitoring, assessment and administration of the Flexible Support Package applications through the Flexible Support Packages Portal.

Applicant must be an Aboriginal and/or Torres Strait Islander person. This is a designated Aboriginal position under Section 12 of the Equal Opportunity Act 2010.

Key Responsibilities

• Provide administrative support to Specialist Family Violence Practitioners and other Family Safety and Healing programs as required


• Assist Practitioners to provide client facing and practical support to Survivors of family violence in a timely and efficient manner.


• Participate in meetings at BDAC and with external agencies, including assisting with meeting minutes and supporting Practitioner to follow up meeting actions.


• Provide practical support to Practitioners and families through outreach services, home visits, and transportation assistance.


• Monitoring and administration of the Flexible Support Packages (FSP) Portal


• Completing first assessment of Flexible Support Package Applications


• Assist internal and external staff with accessing the FSP portal and completing applications as required


• Liaise with external partners and services across BDAC to facilitate program information sharing, referral pathways, brokerage support, and access to additional services and supports.


• Support the delivery of therapeutic programs and group-based activities, including assisting with venue setup, pack down, and preparation of resources when required.


• Other duties as delegated by the Family Healing and Response Program Manager or Therapeutic Interventions Team Leader


• Keep accurate and complete records of work activities in accordance with legislative requirements and the Victoria Governments information security and privacy policies and requirements.


• Participate in all training, supervision and consultation activities.

Desired Skills and Experience

About You

• Knowledge and understanding of Aboriginal cultures and the ACCO environment


• Understanding of the key barriers and challenges experienced by Aboriginal and/or Torres Strait Islander people


• Demonstrated knowledge and understanding of the dynamics, impacts, and effects of family violence on Survivors, children, and families.


• Exceptional computer skills, with the ability to use a range of systems to complete accurate case documentation, data entry, and reporting requirements.


• Experience referring to and collaborating with local service networks and stakeholders.


• Demonstrated ability to deliver culturally safe practice that respects Aboriginal and/or Torres Strait Islander identity, culture, kinship networks, and connection to Community, and actively support self-determination.


• Well-developed interpersonal and communication skills, with a demonstrated capacity to work collaboratively with others.


• Excellent time management skills with the ability to meet deadlines, targets, and key deliverables of the program.


• Ability to prepare briefs, letters, emails and reports using clear, concise and grammatically correct language. Ensure written communications contain necessary information to achieve their purpose.

Education, Training and/or Competencies

Mandatory

• A relevant qualification in Community Services, Social Work, or a related human services field, or working towards such a qualification.

Previous experience working with Aboriginal and/or Torres Strait Islander community members or in an Aboriginal organisation.

Mandatory Requirements

Should an applicant be the preferred candidate, background checks (Police check, reference check and Working with Children's Check) will be completed prior to the candidate’s employment being confirmed.