SaaS Implementation Project ManagerNew

AlayaCare; City of Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work out of Brisbane/Melbourne/

2 days in office per week

Wellness days

Volunteer leave

Team lunches & events

Inclusive culture

Purposeful work in fast-paced tech

Job summary

AlayaCare is seeking an experienced PMO for a 12-month fixed-term contract to manage the scope, budget and schedule of SaaS implementation projects in Australia. You will lead multiple projects, collaborate with consultants and customers, and apply our implementation methodology to keep initiatives on track.

You’ll work in a hybrid setup from Brisbane, Melbourne or Perth, with 2 days in the office, and enjoy competitive pay and wellness/volunteer benefits as part of our supportive culture.

Qualifications

• 3+ years' project management experience in SaaS implementation
• PRINCE2 or equivalent hands-on experience
• Strong stakeholder management and relationship-building
• Excellent time management and organisation across multiple projects
• Clear written and verbal communication with diverse stakeholders
• Ability to work autonomously and in a team
• Knowledge of aged, disability or residential care sectors
• Process improvement mindset and willingness to coach teammates

Responsibilities

• Plan, manage and close out assigned projects with clear scope and success criteria
• Be the key contact for customers during implementation and build partnerships
• Manage project scope, changes and sign-offs for variations
• Build estimates and schedules, track progress and report on status
• Manage budgets and address deviations
• Coordinate resource allocation with Professional Services leadership
• Identify and manage risks and escalate early
• Report project health to stakeholders
• Follow AlayaCare's PMO methodology using standard templates and tools

Skills

Project management

SaaS implementations

Stakeholder management

Time management

Attention to detail

Autonomous & team player

Education

PRINCE2 certification

Tools

MS Project

Confluence

Smartsheet

Kantata

Job description

• Hybrid working, flexible arrangement (2 days per week in office)

Meet AlayaCare! We're a fast-growing SaaS scaleup on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

We're big on tech with purpose, passionate about improving care outcomes, and just as passionate about building a workplace where our people can grow and do their best work.

The Role:

Reporting to the Director, PMO, you'll manage the scope, budget and schedule of AlayaCare implementation projects, running multiple projects of varying size and complexity. Supported by an established implementation methodology you will build your product and industry knowledge, working closely with our consultants and customers' teams to keep projects on track and customers well supported.

This is a 12-month fixed term contract with a view to permanency.

Your days will involve:

• Planning, managing and closing out assigned projects, with clear scope and success criteria agreed upfront
• Being the key point of contact for customers during implementation and building a relationship through a partnership approach
• Managing project scope, including change requests and getting sign-off on any variations
• Building estimates and schedules, tracking progress, and regular project reporting
• Managing projects within budget, and reporting on and addressing any budget deviations
• Managing resource allocation with the Professional Services leadership team,
• Identifying and managing risks throughout the project, escalating early to avoid last-minute crises
• Reporting on project health and status to all stakeholders
• Following AlayaCare's project management methodology and using the standard templates and tools

You'll thrive in this role if you:

• Have 3+ years' project management experience in SaaS implementation; or,
• Have SaaS implementation project management experience, or client-side implementation experience in aged, community or disability care
• Hold a PRINCE2 or similar project management certification (or equivalent hands-on experience)
• Have excellent time management and organisation — you can juggle several projects at different stages at once without dropping the ball or losing track of the detail
• Have strong stakeholder management skills and build trusted relationships with customers of varying maturity and sophistication
• Communicate clearly with a broad range of stakeholders, both written and verbal
• Pay close attention to detail and follow process rigorously
• Can work through ambiguity and think on your feet when things don't go to plan
• Can work autonomously as well as part of a team with a diverse range of people
• Have basic knowledge of tools like MS Project, Confluence, Smartsheet or Kantata
• Have knowledge of the aged, disability or residential care sectors
• Have process improvement skills and enjoy contributing ideas to PMO initiatives
• Have some coaching experience and enjoy supporting others on the team

We believe great work should be rewarded. Here's how we show our appreciation:

• Hybrid working, based out of our Brisbane, Melbourne or Perth office
• Competitive salary package, commensurate with experience
• 5 Wellness days per year
• 2 days company-paid volunteer leave to support causes you care about
• Team lunches, events and wellness activities
• A genuinely open, inclusive and collaborative culture
• A chance to do purposeful work in the fast-paced tech sector, while making a real impact in the care space

Belonging matters.

We're committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren't just buzzwords here, they're woven into everything we do.

Need adjustments to participate in the recruitment process? We've got you. Just reach out to our HR team: **********@alayacare.com.