Room Attendant (Casual) | InterContinental Sanctuary Cove Resort

IHG Hotels & Resorts; Sanctuary Cove; On-site; AUD 35,000 - 48,000; Part time

Benefits offered by this job

Hotel discounts

F&B discounts

Enhanced parental leave

Flexible work options

Wellbeing initiatives

Learning programs

Career milestones

Entitlements transfer

Discount platform

Job summary

IHG Hotels & Resorts is seeking a Casual Room Attendant to join the Housekeeping team at InterContinental Sanctuary Cove Resort. The role focuses on delivering exceptional guest experiences through meticulous room cleanliness, presentation, and comfort, reporting to the Executive Housekeeper.

You will work on-site across guest rooms, bathrooms, and public areas. Ideal candidates bring a strong commitment to high standards, excellent attention to detail, and the ability to work both independently

Qualifications

• Experience in housekeeping, cleaning, hotel, or resort environment.
• Commitment to cleanliness, presentation, and quality standards.
• Attention to detail and pride in delivering high-quality work.
• Strong communication and interpersonal skills.
• Ability to work independently and manage workload.
• Willingness to contribute as part of a team.
• Ability to work in a physically demanding environment.
• Knowledge of safe chemical handling and safety practices.
• Strong time management and efficiency in a fast-paced setting.
• Willingness to work rotating roster including weekends and public holidays.

Responsibilities

• Service and clean guest rooms to luxury and brand standards.
• Complete deep cleaning tasks and housekeeping projects as required.
• Ensure rooms, bathrooms, and public areas are guest-ready at all times.
• Attend to guest requests promptly and professionally.
• Identify and report maintenance issues to keep rooms in excellent condition.
• Maintain housekeeping pantries, linen stores, and cleaning equipment.
• Follow cleaning procedures and safe handling of chemicals and equipment.
• Collaborate across Housekeeping and other departments for operational success.
• Uphold brand standards, policies, and values in all work aspects.

Skills

Attention to detail

Communication skills

Independence

Team player

Physical stamina

Time management

Positive attitude

Job description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.

As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.

Behind every memorable stay is an exceptional housekeeping team. From perfectly presented guest rooms to thoughtful attention to detail, our Housekeeping colleagues play a vital role in creating the comfort, cleanliness, and luxury that our guests have come to expect from InterContinental Hotels & Resorts®.

We are currently seeking Casual Room Attendants to join our Housekeeping team.

Your Day to Day

As a Room Attendant, you will play an important role in delivering exceptional guest experiences by ensuring our accommodation is maintained to the highest standards of cleanliness, presentation, and comfort. Reporting to the Executive Housekeeper, you will take pride in creating welcoming spaces that allow our guests to relax, unwind, and enjoy every moment of their stay.

• Service and clean guest rooms to the highest luxury and brand standards.
• Complete deep cleaning tasks and housekeeping projects as required.
• Ensure guest rooms, bathrooms, and public areas are presented impeccably and are guest-ready at all times.
• Attend to guest requests promptly, professionally, and with a guest-first mindset.
• Identify and report maintenance issues to ensure rooms remain in excellent condition.
• Maintain housekeeping pantries, linen stores, and cleaning equipment.
• Follow all cleaning procedures and safe handling practices for chemicals and equipment.
• Work collaboratively with colleagues across Housekeeping and other departments to support operational success.
• Maintain compliance with Workplace Health & Safety policies and procedures.
• Participate in team briefings, training sessions, and development opportunities.
• Uphold IHG brand standards, policies, and values in all aspects of your work.

What We Need From You

Ideally, you'll bring:

• Previous experience in a housekeeping, cleaning, hotel, or resort environment.
• A strong commitment to cleanliness, presentation, and quality standards.
• Exceptional attention to detail and pride in delivering consistently high‑quality work.
• Strong communication and interpersonal skills.
• The ability to work independently and effectively manage your workload.
• A positive attitude and willingness to contribute as part of a team.
• The ability to work in a physically demanding environment, including lifting, pushing, bending, and standing for extended periods.
• Knowledge of safe chemical handling and workplace health and safety practices.
• Strong time management skills and the ability to work efficiently in a fast‑paced environment.
• Flexibility to work a rotating roster including weekends, public holidays, and varied shift times.

What We Offer

At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.

In return for your passion and commitment, you'll enjoy a range of benefits including:

• Hotel discounts across IHG properties worldwide.
• Food and Beverage discounts.
• Enhanced parental leave benefits.
• Flexible work options and proactive wellbeing initiatives.
• Access to world‑class learning and career development programs.
• IHG Career Milestone celebrations.
• Transfer of entitlements as you grow your career within IHG.
• Access to our exclusive retail and lifestyle discounts platform.

At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.

We are proud to be IHG, and we know you will be too.

Learn more about careers with IHG:

careers.ihg.com

Discover InterContinental Sanctuary Cove Resort:

https://www.sanctuarycove.intercontinental.com

Follow us:

Instagram & Facebook: @intercontinentalsanctuarycove

LinkedIn: InterContinental Sanctuary Cove Resort

You must have working rights in Australia to be considered for this opportunity.