Robotics Fleet Technician - Maintain & Troubleshoot Robots

serverobotics; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Serve Robotics Delivery Team is seeking a Service Technician I to maintain fleet reliability of our delivery robots. You will perform preventive maintenance, diagnose issues, and execute component-level repairs with guidance, while building toward independent troubleshooting.

This role directly impacts uptime, repair quality, and customer experience through disciplined documentation and safe, standards-based work.

Qualifications

• 1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries.
• Troubleshoot mechanical and basic electrical issues.
• Familiarity with diagnostic tools (multimeter, power supply, general shop tools).
• Experience working in shop, lab, or field-service environments.
• Strong attention to detail and documentation accuracy.
• Ability to follow structured troubleshooting processes.
• Weekend availability as part of a 5-day schedule.

Responsibilities

• Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
• Execute structured diagnostic procedures using approved hardware and software tools
• Conduct inspections and validation testing to confirm repair effectiveness
• Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
• Escalate complex or recurring failures to higher-level technicians
• Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
• Ensure repair documentation supports engineering review and traceability
• Maintain parts usage accuracy and support inventory tracking
• Maintain organized workstations, tools, and component storage areas
• Follow all safety procedures and proper tool-handling standards
• Meet defined quality and throughput expectations for assigned work
• Identify repeat repair patterns and flag potential systemic concerns
• Provide feedback on process clarity and repair documentation standards
• Participate in required technical and safety training

Skills

Electro-mechanical

Robotics

Diagnostics

Documentation

Troubleshooting

Safety procedures

Weekend availability

Education

Trade school certification

Technical training program

Tools

Jira

Job description

The Serve Robotics Delivery Team is seeking a Service Technician I to maintain fleet reliability of our delivery robots. You will perform preventive maintenance, diagnose issues, and execute component-level repairs with guidance, while building toward independent troubleshooting.

This role directly impacts uptime, repair quality, and customer experience through disciplined documentation and safe, standards-based work.