Robotics Field Service Representative

Skyborne Technologies Pty.; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Significant travel opportunities

Job summary

Skyborne Technologies is seeking a Field Service Representative to support customer engagement, demonstrations, and field deployments across APAC and ME. You will ensure systems are mission-ready, demonstrate capabilities, and deliver training in real-world environments.

You will work with engineering and operations teams to improve system performance and provide hands-on support, with heavy travel and strict safety compliance.

Qualifications

• 3–5 years in field service, UAS operations, military, or technical roles.
• Hands-on UAS operation experience required.
• QLD Firearms license or equivalent small arms experience.
• CASA Remote Pilot License (up to 25 kg multi-copter) or equivalent.
• Experience troubleshooting mechanical, electrical, and software systems.
• Ability to work independently in field environments and communicate well.

Responsibilities

• Conduct customer demonstrations and evaluations of robotic systems.
• Support installation, configuration, and fielding at customer sites.
• Deliver operator training and create fielding materials.
• Provide in-field and remote support across APAC and ME time zones.
• Collaborate with engineering and business teams and log maintenance actions.

Skills

Field service experience

UAS operations

Customer-facing communication

Independent field work

Troubleshooting hardware/software

Tools

UAS platforms

UGV/QUGV systems

Qld firearms license

CASA Remote Pilot License

Job description

Skyborne Technologies develops AI-enabled kinetic robotics systems for national security missions, combining unmanned platforms, AI-assisted targeting software, and modular payloads to deliver precision effects in complex operational environments.

Modern operational environments are rapidly evolving. Small, tactically deployed robotic systems are becoming standard tools for military and security forces operating with limited personnel and support. Skyborne’s systems are designed to reduce operator exposure, increase mission effectiveness, and deliver precision effects at a low cost per shot using reusable and reloadable platforms.

Skyborne brings together aerospace engineering and Special Operations experience to design systems that are practical, scalable, and built for real-world deployment—not just demonstration.

About the Team

Skyborne has approximately 35 people across engineering, production, business development and operations.

Position Overview

Skyborne Technologies is seeking a Field Service Representative (FSR) to support customer engagement, system demonstrations, field deployments, and operational support across Asia Pacific (APAC) and the Middle East (ME).

This is a hands‑on, field‑based role responsible for ensuring systems are mission‑ready, effectively demonstrated, and successfully deployed in real‑world environments. The role includes direct interaction with customers, execution of demonstrations, delivery of training, and ongoing technical support.

You will work closely with engineering, operations, and business development teams to ensure customer success and provide feedback to improve system performance and usability.

What You’ll Do

Customer Demonstrations & Field Operations

• Conduct customer demonstrations and evaluations, including operation of advanced robotic systems
• Safely operate Unmanned, Armed, Aerial Systems (UAS) and ground robotic platforms (QUGV) in field environments
• Demonstrate system capabilities in operationally realistic scenarios
• Represent Skyborne with professionalism and technical credibility

System Deployment & Field Support

• Support system installation, configuration, integration, and fielding at customer locations
• Maintain operational readiness of deployed systems through inspections, preventative maintenance, and repairs
• Diagnose and troubleshoot hardware, software, and system‑level issues in real‑world environments
• Provide in‑field and remote technical support across APAC and ME time zones

Training & Customer Enablement

• Deliver training to operators on system use, safety, and basic maintenance
• Develop and support training materials and fielding packages
• Advise customers on best practices for system operation and deployment
• Plan, manage, and maintain demo equipment and field kits
• Coordinate logistics, shipping, and readiness of systems for demos and deployments
• Manage spare parts, tools, and support equipment to ensure operational continuity

Internal Collaboration & Feedback

• Work closely with engineering teams to provide feedback on system performance and issues
• Support business development efforts, including trade shows and customer engagements
• Assist in developing maintenance procedures, troubleshooting guides, and field processes

Documentation & Reporting

• Track and document maintenance actions, service logs, and system status
• Maintain accurate records of field activities and customer interactions
• Support reporting and feedback loops to internal teams

What You Bring

• 3–5 years of experience in field service, UAS operations, military, or technical roles
• Hands‑on experience operating Unmanned Aerial Systems (UAS)
• QLD Firearms license or equivalent experience with small arms
• CASA Remote Pilot License (ideally up to 25kg multi‑copter class) or equivalent experience
• Experience troubleshooting mechanical, electrical, and/or software systems
• Ability to operate independently in field environments
• Strong communication skills and customer‑facing experience

Preferred Qualifications

• Former military UAS operator, pilot, or systems operator strongly preferred
• Experience operating tactical or military UAS platforms
• Experience with ground robotic systems (UGV/QUGV)
• Experience supporting field deployments or operational environments
• Background in defense, robotics, aerospace, or similar industries
• Active Australian security clearance is preferred

Additional Requirements

• Willingness to travel 60–70% (domestic and international)
• Ability to lift and move equipment as needed
• Citizenship: Australian (preferred), UK, US or NZ
• Must be eligible to hold a QLD Firearms license

This role involves hands‑on operation of advanced robotic systems, including:

• Unmanned Aerial Systems (UAS)
• Ground robotic systems (QUGV)

Responsibilities include supporting customer demonstrations and evaluations of systems with integrated payloads in controlled and compliant environments

Candidates must be comfortable working in regulated environments involving controlled systems and equipment

What We Offer

• Exciting cutting‑edge role on the forefront of technology
• Competitive salary and performance‑based bonuses
• Opportunity to work in a high‑growth company supporting advanced operational systems

Why Join Skyborne

This role is at the forefront of deploying advanced robotic systems in real‑world environments. You will work directly with customers, operate cutting‑edge systems, and play a key role in how these capabilities are adopted and used.

If you’re looking for a role that combines hands‑on field operations, advanced technology, and mission impact, Skyborne offers the opportunity to be part of a team delivering next‑generation capability.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .