Risk Manager

ClearView group; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work 3 days in office

Wellbeing program

Global mobility opportunities

Job summary

ClearView, now part of Zurich Australia, invites applications for a Senior Manager Operations Risk & Compliance. You will lead Line 1 risk for Life Insurance, drive control design, incident management, and RCSA processes, while partnering with 2nd line risk and senior leadership.

The role combines strategic oversight with hands-on risk delivery. You will work in a hybrid setup, reporting to senior management, and contribute to shaping the risk and compliance framework across the Life Insurance

Qualifications

• Experience in implementing risk and compliance frameworks for Life Insurance.
• Ability to interpret regulatory requirements and apply them across product lines.
• Proven ability to influence stakeholders and drive changes.

Responsibilities

• Oversee Line 1 risk and compliance for Life Insurance operations.
• Lead quality assurance and manage a QA resource.
• Develop and maintain RCSA, incident management and audit action delivery.
• Support outsourcing/vendor risk assessments and business continuity design.
• Identify emerging risks and monitor risk indicators for the Life BU.
• Collaborate with 2nd line risk and operations leadership on controls.

Skills

Risk & compliance advisory

Life Insurance knowledge

Regulatory framework understanding

Incident management oversight

RCSA development & testing

Stakeholder engagement

Process mapping & controls design

Audit coordination

Education

Relevant tertiary qualifications

Job description

ClearView is now part of Zurich, bringing together the best of both worlds.

ClearView is entering an exciting new chapter following its acquisition by Zurich Australia. Join ClearView and help shape what’s next.

As we bring our businesses together, ClearView will continue to operate as a distinct business. For new employees joining, you’ll be employed by Zurich and work within the ClearView business.

This creates a unique opportunity to contribute to a business with a strong identity, great culture, and entrepreneurial spirit, while also benefiting from the scale, stability and global opportunities that come with being part of Zurich.

As Zurich and ClearView come together, you’ll have the opportunity to play a key role in shaping the future, contributing to our long-term growth ambitions, digital transformation agenda and commitment to delivering outstanding outcomes for customers.

We understand that candidates may have questions about the transition. We’re committed to being open, transparent and supportive throughout the recruitment process, ensuring you have the information you need to make an informed decision about joining us and being part of what comes next.

Role Summary

This role will support the Senior Manager Operation Risk and Compliance and the Group Executive, Operations in their responsibilities as the leader of Life Insurance 1st Line Risk.

Primary role responsibilities

• Oversee quality assurance for Operations including leadership of a Quality Analyst resource
• This role will focus on strengthening the risk and control environment for the Operations business.
• As a medium sized life insurer, ClearView provides greater flexibility in its roles to undertake a larger scope of activities – which include managerial responsibilities as well as being prepared to undertake data and analytical work.
• Support the Life BU in managing incidents, developing & delivering on actions and reporting on incidents.
• Support the delivery of Line 1 risk and compliance functions including (but not limited to) full completion of RCSA, oversight of incident management and actions, contribute to delivery of Internal or External Audit actions for the business, supporting delivery of outsourcing and vendor risk assessments, contribute to design and delivery of business continuity program and impact assessments
• Contribute to risk identification including key risk indicators and emerging risks, assessment and mitigation to ensure completeness of the risk profile with the Life BU.
• Support the business in identifying and managing actions designed to ensure that risks remain within tolerance.
• Contribute to reporting required for various forum and committees delivering insights on factors including volumes and progress of incident management, management and action plans for RCSAs and RAS
• Support and contribute to the delivery of internal or external audits including scope, stakeholder management and management action plans.
• Development of process maps, design of controls, testing and monitoring of controls and control assurance.
• Support the BU with outsourcing/vendor management, risk assessments and ongoing monitoring of service providers.
• Lead the Operations business to comply with all aspects of the Life Code. Engage with CALI as required and ensure ClearView is aware of and contributes to any Life Code related matters.
• Work with Line 2 and Operations leaders to ensure business continuity planning and activities are under undertaken

Improvement Focus

• Contribution to operational remediation projects in conjunction with operational SME’s/key stakeholders
• Feedback to the BU on opportunities to improve processes or procedures when identified through management of risk related activities.

Relationships

• Establish a close working relationship with the key Internal Relationships
• Work with 2nd Line Risk to ensure that business risk and compliance obligations are understood and embedded across the business

Required candidate skills/qualifications:

• Relevant tertiary qualifications
• Knowledge of Life Insurance
• Knowledge of the regulatory framework for the Life Insurance industry
• Previous experience in developing and implementing risk and compliance frameworks and providing risk / compliance advisory support preferred
• Knowledge of the regulatory framework for the life industry and ability to apply this in the role.
• Working knowledge of the specific obligations across different types of life business areas - preferred
• Ability to respectfully challenge and provide feedback.
• Curious mindset, able to ask questions to explore and understand issues.
• Good stakeholder engagement and influencing skills.
• Highly motivated and able to deliver results within required timeframes.
• Excellent communication skills, both written and verbal, particularly the ability to distil complex concepts into simple and easy to understand language.
• Strong attention to detail
• Ability to manage competing priorities and deadlines
• Great people skills and a true team player
• Flexible and adaptable

Why Us? Our benefits:

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the‑art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.