Claims Case Manager

ClearView group; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave (Z leave)

15 days personal/carer’s leave

Parental leave (Family Care)

Hybrid working arrangement – 3 days in

AUD 500 wellbeing payment per year

AUD 295 new starter e-voucher

Global mobility opportunities

Tree planting for new employees

Job summary

ClearView, now part of Zurich, is hiring for a Claims Administrator role focusing on Death/Terminal Illness and long-term IP claims. You will deliver exceptional customer service, manage complex claims, and operate within LICOP guidelines while collaborating with internal and external stakeholders.

Ideal candidates have a health background or tertiary qualifications; life insurance experience is welcome, and a hybrid work model supports work-life balance.

Qualifications

• Strong written and verbal communicator with empathy.
• Thrives in team environments and collaboration.
• Ability to challenge status quo and pursue continuous improvement.
• Organised with excellent time management.
• Life Insurance experience, or workers' comp background.

Responsibilities

• Proactively managing a portfolio of severely injured and ill individuals, providing high level service tailored to their needs.
• Deliver effective case management to support strong claims strategies and customer outcomes.
• Adhere to Life Insurance Code of Practice (LICOP) and internal Service Level Agreements (SLA's).
• Work within a team environment including internal and external stakeholders.
• Take ownership of risk and compliance responsibilities relevant to your role.

Skills

Communication

Teamwork

Time management

Life Insurance experience

Workers' Comp

Education

Tertiary Qualifications / Allied Health background (desirable)

Job description

ClearView is now part of Zurich, bringing together the best of both worlds.

ClearView is entering an exciting new chapter following its acquisition by Zurich Australia. Join ClearView and help shape what’s next.

As we bring our businesses together, ClearView will continue to operate as a distinct business. For new employees joining, you’ll be employed by Zurich and work within the ClearView business.

This creates a unique opportunity to contribute to a business with a strong identity, great culture, and entrepreneurial spirit, while also benefiting from the scale, stability and global opportunities that come with being part of Zurich.

As Zurich and ClearView come together, you’ll have the opportunity to play a key role in shaping the future, contributing to our long‑term growth ambitions, digital transformation agenda and commitment to delivering outstanding outcomes for customers.

We understand that candidates may have questions about the transition. We’re committed to being open, transparent and supportive throughout the recruitment process, ensuring you have the information you need to make an informed decision about joining us and being part of what comes next.

About the role:

Reporting to our Claims Administration Manager, you will provide exceptional customer service and claims management practices in line with ClearView’s Claims philosophy and internal policies and procedures. The role will be a combination of Death/Terminal Illness and long term IP claims.

This role would ideally suit anyone looking to further their career in Life Insurance and / or build on their existing claims management skills, or a senior Administrator from industry. You do not need Life Insurance experience - we're open to Workers Comp or similar Claims backgrounds.

Primary Key Responsibilities

• Proactively managing a portfolio of severely injured and ill individuals, specifically providing high level service tailored to their specific needs
• Deliver effective case management to support strong claims strategies and customer outcomes
• Adhere to Life Insurance Code of Practice (LICOP) and internal Service Level Agreements (SLA's)
• Work within a team environment including internal and external stakeholders
• ClearView takes its Work, Health and Safety (WHS) obligations seriously. All employees must follow policies which are located on our intranet Connect.
• Take ownership of the risk and compliance responsibilities relevant to your role, support a strong risk culture, and understand that risk is everyone’s responsibility

Secondary Responsibilities

• Liaise, interact, and build relationships with internal and external stakeholders o Identify and implement process, regulatory and claims management process changes (as required)

Key external relationships

• Advisers and BDA
• ClearView policyholders
• Third Party Providers – CMO, Rehab Providers, Medical and Allied Health professionals

Key Internal Relationships

• Legal
• Risk and Compliance Trustees

Qualifications Required

• Tertiary Qualifications and or Allied Health background (desirable) – not essential

Attributes or Skills Required

• Strong written and verbal communicator who can build rapport, display empathy, and manage ongoing expectations in a clear manner
• Thrive on working in a team environment and collaborating with others
• Ability to challenge the status quo and a desire for continuous improvement
• Organised with excellent time management
• Life Insurance experience, or workers comp

Core Competencies

• Customer Service
• Communication
• Deliver Results
• Life Insurance Product KnowledgeUnderstanding of what ClearView or the Life industry offers
• Coaching and feedback
• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.