Revenue Officer

St Vincent'S Hospital Melbourne; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

St Vincent's Health Australia is seeking a Revenue Officer to lead accurate private patient billing and health fund receivables across the Private Division. You will submit claims, manage aged debt, reconcile payments and resolve billing enquiries to ensure compliance with Health Fund contracts and Medicare rules.

Reporting to the Revenue Manager, this role requires collaboration with Health Funds, Patient Administration, Theatre staff and clinical teams to optimise revenue and support

Qualifications

• You are a detail-oriented revenue professional with experience in healthcare billing, accounts receivable or revenue management.
• You enjoy working in a fast-paced environment where accuracy, compliance and customer service are critical.
• You bring a collaborative approach, strong attention to detail and a commitment to supporting high-quality healthcare services through effective revenue management practi

Responsibilities

• Produce accurate and timely patient accounts in accordance with Health Fund contract business rules and Medicare requirements.
• Ensure all claim forms, certifications and supporting documentation are completed and submitted in compliance with legislative and contractual obligations.
• Accurately enter MBS item numbers and prostheses rebate codes.
• Review theatre activity, coding and supporting documentation prior to billing.
• Follow up missing item numbers, certificates and supporting information required for claim submission.
• Act as a key point of contact for revenue-related enquiries from staff, patients and Health Funds.
• Liaise with Health Funds regarding outstanding claims, payment issues and billing queries.
• Manage aged debt and debtor balances in accordance with departmental KPIs and contractual agreements.
• Perform bank reconciliations and ensure timely receipting of payments and remittances.
• Process account adjustments and debt write-offs within approved delegations.
• Support escalation of outstanding accounts and debt collection processes as required.
• Collaborate with Doctors' rooms regarding MBS items, theatre billing requirements and certification documentation.
• Identify opportunities for process improvements, billing quality enhancements and staff education.
• Contribute to standardisation of billing practices and claim documentation across the Private Division.
• Assist with ongoing compliance activities relating to healthcare legislation, health fund contractual requirements and organisational policies.
• Build and maintain effective relationships with internal and external stakeholders.
• Participate in ongoing education and training to remain current with Health Fund billing requirements and industry updates.

Job description

Job Description

Lead accurate and timely health fund billing that supports exceptional patient care across one of Australia's largest not-for-profit health and aged care organisations. Play a critical role in healthcare revenue management: Ensure accurate patient billing, claims processing and debt management in accordance with Health Fund contracts, Medicare requirements and legislative obligations.

Be a trusted billing and revenue specialist

Partner with Health Funds, Patient Administration Services and clinical teams to maintain billing accuracy, resolve enquiries and optimise revenue outcomes.

Make a meaningful impact

Support sustainable healthcare delivery by ensuring the integrity of revenue processes that enable St Vincent's Health Australia to continue providing compassionate care to communities across Australia.

About St Vincent's Health Australia

At St Vincent's Health Australia (SVHA), we are shaping a future health and aged care system that supports people with life-changing care, wherever and whoever they are.

Founded by the Sisters of Charity in 1857, St Vincent's is one of Australia's leading not-for-profit health and aged care organisations. Our 30,000 dedicated people provide compassionate care through public and private hospitals, aged care residences, virtual care and services delivered at home across New South Wales, Queensland and Victoria.

Our vision is for every person to receive excellent and compassionate care through a better and fairer health and aged care system. Together, we are focused on enhancing our impact, connecting care and transforming the system.

Our work is grounded in our values of Compassion, Justice, Integrity and Excellence.

About the Opportunity

We are seeking an experienced Revenue Officer to join our Private Division Revenue & Billing Team.

Reporting to the Revenue Manager, this role plays a pivotal part in ensuring the accurate, compliant and timely billing of private patient accounts and management of health fund receivables across the Private Division.

As a Revenue Officer, you will be responsible for preparing and submitting health fund claims, managing aged debt, reconciling payments, resolving billing enquiries and ensuring compliance with Health Fund contractual requirements and Medicare rules.

You will work closely with Health Funds, Patient Administration Services, Theatre Staff, Clinical teams and broader revenue stakeholders to ensure billing accuracy and support continuous improvement across revenue processes. This opportunity is available across Victoria, New South Wales and Queensland within SVHA's Private Division.

Your Key Responsibilities

• Produce accurate and timely patient accounts in accordance with Health Fund contract business rules and Medicare requirements.


• Ensure all claim forms, certifications and supporting documentation are completed and submitted in compliance with legislative and contractual obligations.


• Accurately enter MBS item numbers and prostheses rebate codes.


• Review theatre activity, coding and supporting documentation prior to billing.


• Follow up missing item numbers, certificates and supporting information required for claim submission.


• Act as a key point of contact for revenue-related enquiries from staff, patients and Health Funds.


• Liaise with Health Funds regarding outstanding claims, payment issues and billing queries.


• Manage aged debt and debtor balances in accordance with departmental KPIs and contractual agreements.


• Perform bank reconciliations and ensure timely receipting of payments and remittances.


• Process account adjustments and debt write-offs within approved delegations.


• Support escalation of outstanding accounts and debt collection processes as required.


• Collaborate with Doctors' rooms regarding MBS items, theatre billing requirements and certification documentation.


• Identify opportunities for process improvements, billing quality enhancements and staff education.


• Contribute to standardisation of billing practices and claim documentation across the Private Division.


• Assist with ongoing compliance activities relating to healthcare legislation, health fund contractual requirements and organisational policies.


• Build and maintain effective relationships with internal and external stakeholders.


• Participate in ongoing education and training to remain current with Health Fund billing requirements and industry updates.

About You

You are a detail-oriented revenue professional with experience in healthcare billing, accounts receivable or revenue management.

You enjoy working in a fast-paced environment where accuracy, compliance and customer service are critical. You are confident managing competing priorities, resolving billing issues and building positive relationships with stakeholders.

You bring a collaborative approach, strong attention to detail and a commitment to supporting high-quality healthcare services through effective revenue management practi