Return to Work Specialist - NT Workers Compensation

Gallagher Bassett; Darwin; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated Leasing opportunities

Volunteer days

Job summary

Gallagher Bassett in Darwin is seeking a Return to Work Specialist to drive RTW and recovery strategies for complex injury claims, collaborating with internal teams and external Vocational Rehabilitation providers. You will educate staff on injury management, and lead proactive case management to support safe RTW outcomes.

The role demands empathy, strong communication, and careful time management to navigate sensitive rehabilitation processes with clients and stakeholders across Australia.

Qualifications

• Experience in injury rehabilitation or related health field.
• Ability to engage with stakeholders at all levels.
• Understanding of RTW processes and legislation.

Responsibilities

• Support RTW and recovery strategies for injury claims.
• Confer with claimants and professionals; participate in claim conferences.
• Educate staff on injury management and RTW best practices.
• Collaborate with Vocational Rehabilitation Providers throughout recovery.

Skills

Injury rehabilitation

Strong communication

Time management

Stakeholder collaboration

Empathy and professionalism

Education

Degree in allied health / injury rehabilitation

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‑insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people. In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

There are some great things happening at GB and we want YOU to be a part of it all! As the Return to Work Specialist, you will support the NT Claims teams with strategic return to work, recovery and independence advice. Working closely with all internal and external stakeholders, you will support claims risk triage, case management strategies for more complex claims, educate claims staff on injury and RTW best practices, enhance injury management planning and undertake face to face interventions where required to support our customers. This role provides a unique opportunity to provide specialist support and grow your career in an exciting direction, and lend your experience to build and grow the technical expertise, operations and processes across the function.

How You'll Make An Impact

• Support customers and clients with the recovery, return to work (RTW) and return to health, undertaking RTW and treater conference visits where required (virtual and in person);
• Support case management of injury recovery with regular face to face claim conferencing and proactive identification of psychosocial factors impacting injury recovery;
• Develop and support strategic return to work and recovery solutions, and coach teams in continuous improvement and best practice claims management;
• Collaborate with internal and external stakeholders, medical professionals and Vocational Rehabilitation Providers throughout the recovery journey to support recovery at work outcomes;
• Identify and administer opportunities for education, benefits of services and other rehabilitation and/or vocational support to create positive impact to return to work outcomes;
• Educate and inform stakeholders on the return to work process and legislative requirements.

About You

• Previous experience and/or qualifications in injury rehabilitation, social work, vocational counselling or allied health;
• Ability to work in a sensitive environment with compassion and professionalism;
• Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
• Exceptional time management and organisational skills;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude;
• Current Australian driver’s license (full).

To apply

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.