Return to Work & Injury Management Specialist

Australian Clinical Labs; Geehi; On-site; AUD 55,000 - 83,000; Part time

Benefits offered by this job

8 weeks paid parental leave

Discounted health insurance

Training and development opportunities

Access to everyday savings

Job summary

Australian Clinical Labs is seeking a part-time Return to Work & Injury Management Specialist to oversee end-to-end workers compensation and injury management across NSW/ACT. You will coordinate RTW plans, advise managers and employees, and ensure compliance with legislation and ACL policies.

You will collaborate with insurers, healthcare providers, payroll, and regulators, maintaining records with dedication to privacy and accuracy.

Qualifications

• Tertiary qualification in Occupational Rehabilitation, Allied Health, WHS or a related field (desirable).
• Demonstrated experience in Return to Work (RTW) and Injury Management, with a minimum of 3 years' experience.
• Experience within a multi-site or healthcare environment is highly regarded.

Responsibilities

• Manage end-to-end Workers Compensation claims and Injury Management processes, including claim lodgement, reviews, and return to work (RTW) coordination.
• Ensure compliance with NSW/ACT/QLD Workers Compensation legislation and ACL's reporting, injury management, and claims administration obligations.
• Develop and implement tailored RTW plans in collaboration with employees, managers, treating practitioners, and insurers.
• Provide expert advice, coaching, and training to managers and employees on RTW, Injury Management, and Workers Compensation best practice.
• Liaise with insurers, medical providers, payroll, and regulatory bodies to facilitate effective claims and RTW outcomes.
• Maintain accurate and compliant records, documentation, and reporting in line with legislative and privacy requirements.
• Review and continuously improve RTW and Injury Management policies, procedures, and systems to ensure legislative compliance and best practice.
• Conduct incident and injury investigations, analysis, and recommend preventative strategies.
• Support WHS initiatives, injury prevention programs, and continuous improvement activities across NSW/ACT.

Skills

RTW expertise

Injury Management

Stakeholder management

WHS knowledge

HR systems

Claims management

Education

Tertiary qualification in Occupational Rehabilitation, Allied Health or WHS

Tools

HRIS systems

Claims management systems

Job description

Return to Work & Injury Management Specialist

We are seeking a part-time Return to Work & Injury Management Specialist to join our dedicated team in Bella Vista. In this role, you will manage end-to-end workers compensation claims and injury management processes across NSW and ACT, working closely with employees, managers, healthcare providers and insurers to achieve safe and sustainable return to work outcomes.

You will provide expert advice and coaching, ensure compliance with relevant workers compensation legislation and contribute to the ongoing improvement of RTW, Injury Management, and WHS practices. This is an excellent opportunity for a proactive, relationship-focused professional who is passionate about supporting employee wellbeing, driving positive workplace outcomes and fostering a strong culture of safety.

Key Responsibilities

Manage end-to-end Workers Compensation claims and Injury Management processes, including claim lodgement, reviews, and return to work (RTW) coordination.

Ensure compliance with NSW/ACT/QLD Workers Compensation legislation and ACL's reporting, injury management, and claims administration obligations.

Develop and implement tailored RTW plans in collaboration with employees, managers, treating practitioners, and insurers.

Provide expert advice, coaching, and training to managers and employees on RTW, Injury Management, and Workers Compensation best practice.

Liaise with insurers, medical providers, payroll, and regulatory bodies to facilitate effective claims and RTW outcomes.

Maintain accurate and compliant records, documentation, and reporting in line with legislative and privacy requirements.

Review and continuously improve RTW and Injury Management policies, procedures, and systems to ensure legislative compliance and best practice.

Conduct incident and injury investigations, analysis, and recommend preventative strategies.

Support WHS initiatives, injury prevention programs, and continuous improvement activities across NSW/ACT.

Required Skills and Experience

Tertiary qualification in Occupational Rehabilitation, Allied Health, WHS or a related field (desirable).

Demonstrated experience in Return to Work (RTW) and Injury Management, with a minimum of 3 years' experience.

Experience within a multi-site or healthcare environment is highly regarded.

Strong knowledge of NSW/ACT Workers Compensation legislation, including the Workers Compensation Act 1987 and Workplace Injury Management and Workers Compensation Act 1998.

Excellent communication and stakeholder management skills, with the ability to build effective internal and external relationships.

Highly organised with strong attention to detail and the ability to manage competing priorities.

Strong problem-solving, analytical and decision-making skills.

Strong computer skills, including experience with HR, WHS, or claims management systems.

Commitment to compliance, workplace health and safety best practice, and continuous improvement.

Employee Benefits

You will have access to a range of exciting benefits when you join ACL, including:

8 weeks paid parental leave*

Access to hundreds of everyday savings including phone bills, fuel and groceries, fashion, restaurants and entertainment.

Expert guidance on healthy living on a range of topics like money, work, mind, body, and life.

Free and confidential support from qualified counsellors.

Discounted health insurance.

Training and development opportunities.

*Service conditions apply

About Us

Australian Clinical Labs (Clinical Labs) is committed to be the pathology provider of choice. Our business is growing rapidly and now has over 5000 employees and a truly national reach. We have approximately 100 NATA accredited laboratories that perform close to 6 million episodes each year for doctors, specialists, patients, hospitals and corporate clients. Clinical Labs services almost 100 private and public hospitals and is the largest provider of pathology services to public hospitals in Australia.

Who We Are

We pride ourselves on our patient focus and medical excellence, empowering our people to help us to improve and save patient’s lives. Our culture is agile and willing to change, and we always act with the highest respect and integrity. Clinical Lab’s employees are passionate about what they do, the work environment in which they operate and the safety and wellbeing of all who interact with us.

As a healthcare provider, Clinical Labs requires all new employees to be vaccinated against preventable diseases. If successful, we will ask for proof of immunisation accordingly for our records.

You may be required to undergo probity checks as part of the recruitment process including police check and licence check.

Diversity and Inclusion

Australian Clinical Labs is an equal opportunities employer, we encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, people living with disability, and individuals with culturally diverse backgrounds. We’re happy to adjust our recruitment process to support accessibility needs. We also welcome applications from individuals with culturally diverse backgrounds. Australian Clinical Labs is committed to supporting Veteran Employment and Australian Defence Force Veterans and their spouses are encouraged to apply.

Please note, only shortlisted applicants will be contacted.