Retail Tech Advisor: Service & Sales Pro

Telstra; Brisbane; Vor Ort; AUD 62.000 - 85.000; Vollzeit

Benefits dieser Stelle

30% Telstra discount

240+ brands & partners

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave up to 4 weeks

Training & career growth

17,000 learning programs

Flexible working hours

Performance rewards

Inclusive culture

Zusammenfassung

Telstra Retail: Full Time Customer Service & Sales Consultant MT GRAVATT is seeking a friendly in-store consultant to help customers pick products, activate services and troubleshoot basic issues. You will deliver memorable service and drive store performance while representing an iconic Aussie brand.

Join Telstra to enjoy generous benefits, career growth opportunities and flexible working hours as you help customers connect with technology and solutions that improve their everyday lives.

Qualifikationen

• Great communication skills for customer interactions.
• Solution-oriented approach to tailor product solutions.
• Desire to learn and grow within a dynamic retail environment.
• Customer-facing experience is advantageous.

Aufgaben

• Deliver exceptional customer experiences by assisting with product selection and service activation.
• Be the go-to tech expert, staying informed on gadgets and Telstra services.
• Achieve and exceed sales targets and KPIs while maintaining customer connections.
• Collaborate with the team to create a welcoming store environment.

Kenntnisse

Communication

Sales drive

Customer service

Solution oriented

Learning mindset

Resilience

Jobbeschreibung

Telstra Retail: Full Time Customer Service & Sales Consultant MT GRAVATT

Employment Type
PermanentClosing Date
13 Nov 2026 11:59pmJob Title
Telstra Retail: Full Time Customer Service & Sales Consultant MT GRAVATT

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brandthat’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual Fixed Remuneration:$73,550 per year*
  *Junior Rates apply for those under 20 years of age.

*Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included

• Plus 12% Superannuation

• Generous Discounts:Enjoy 30% off Telstra servicesand exclusive offers with over 240 brands and partners.
• Leave Options:Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility:We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards:Benefit from performance rewardsand a range of recognition programs to celebrate your success.
• Inclusive Culture:Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills:You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive:You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning:You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity:You have a can-do attitude, even when things get busy.
• Customer-Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

How to Apply:

Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!

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