Retail Team Member: Tech & Home Entertainment Pro

JB Hi-Fi & The Good Guys; Sydney; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Employee Assistance Program

Staff discounts

12 weeks parental leave

Job summary

JB Hi-Fi Group is seeking a customer-focused Retail Team Member to join our team in Australia. You will deliver excellent service, support stock and merchandising, and contribute to a high-performance store environment.

You will help meet sales targets, participate in training programs, and assist with order fulfilment and customer service across the floor. Hybrid working is available for eligible roles.

Qualifications

• Provide a high level of customer service standards during pre, during and post-sale.
• Aim to achieve store sales targets by focusing on customer needs and product recommendations.
• Participate in store coaching and training modules, including the STARS program.
• Understand and demonstrate the JB Hi-Fi 5 Steps of selling in all customer interactions.

Responsibilities

• Provide a high level of customer service standards including pre, during and post the sale.
• Achieve sales targets by putting the customer at the centre and creating "Raving Fans".
• Demonstrate safe work practices and contribute to a safe environment.
• Assist with merchandising and adhere to JB Hi-Fi Merchandise standards.
• Support stock receiving, order fulfilment (delivery & click & collect), and customer inquiries.
• Engage with Store Management and contribute across Sales, Merchandise and Operations.

Skills

Customer service

Sales

Teamwork

Job description

JB Hi-Fi Group is seeking a customer-focused Retail Team Member to join our team in Australia. You will deliver excellent service, support stock and merchandising, and contribute to a high-performance store environment.

You will help meet sales targets, participate in training programs, and assist with order fulfilment and customer service across the floor. Hybrid working is available for eligible roles.