Retail Team Leader — Grow Profit & Customer Experience

Freedom Furniture; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Quarterly bonus

Staff discount 25%

Rotating rosters

Leadership training

Career progression

Team environment

Job summary

Freedom Furniture in Sydney is seeking an Assistant Store Manager to drive retail excellence and lead a high-performing team. You will coach and develop staff while partnering with store leadership to deliver outstanding customer experiences and store profitability.

You’ll gain exposure to commercial strategy, team leadership, and daily store operations, with clear career progression towards store management roles.

Qualifications

• Ideally have retail management experience
• Are passionate about home design and creating a great customer experience
• Excel at coaching and developing teams
• Demonstrate strong commercial acumen
• Show initiative in identifying and solving problems

Responsibilities

• Mentoring and developing team members to achieve their KPIs and personal goals
• Leading initiatives to improve EBIT, NPS, engagement, ATV, and strike rates
• Creating a positive work environment focused on teamwork and collaboration, supported by a high-performance culture thanks to your regular feedback and coaching
• Creating engaging customer experiences that bring our brand to life
• Managing daily operations, including rosters, financial performance and onboarding new starters
• Building a safety-first culture within your team

Job description

Freedom Furniture in Sydney is seeking an Assistant Store Manager to drive retail excellence and lead a high-performing team. You will coach and develop staff while partnering with store leadership to deliver outstanding customer experiences and store profitability.

You’ll gain exposure to commercial strategy, team leadership, and daily store operations, with clear career progression towards store management roles.