Retail Team Lead — Drive Sales & Customer Experience

Platypus Shoes; Frankston; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted gym memberships

Health insurance

Employee benefits

Job summary

Platypus Shoes in Frankston seeks an Assistant Manager to work with the Store Manager and lead a team of passionate casual team members. You will focus on driving sales, KPIs, coaching, and delivering exceptional customer service in a fast-paced retail environment.

You will develop a high-energy store culture, manage rosters, oversee stock and visual merchandising, and ensure OH&S compliance while supporting your team’s growth and succession planning.

Qualifications

• Previous experience as a senior casual, key holder, 3IC, or supervisor in a high-volume retail environment.
• Proven ability to lead a team and deliver strong results in sales and KPIs.
• A proactive, hands-on leader with a 'Make it Happen' mindset.
• Strong communication skills and a passion for coaching others.
• Operational know-how across stock management and visual merchandising.
• A genuine enthusiasm for customer experience and working with premium product.

Responsibilities

• Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards
• Motivate and inspire the team to deliver outstanding results in sales and customer experience
• Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth
• Manage rosters and wage spend in line with company targets and operational efficiency
• Coach and mentor team members, driving high morale, ongoing training, and succession planning
• Oversee stock levels, store presentation, shrinkage control, and operational excellence
• Ensure compliance with all OH&S policies and relevant state and national legislation

Skills

Senior casual

Key holder

3IC

Supervisor

Team leadership

Job description

Platypus Shoes in Frankston seeks an Assistant Manager to work with the Store Manager and lead a team of passionate casual team members. You will focus on driving sales, KPIs, coaching, and delivering exceptional customer service in a fast-paced retail environment.

You will develop a high-energy store culture, manage rosters, oversee stock and visual merchandising, and ensure OH&S compliance while supporting your team’s growth and succession planning.