Retail Store Manager - Merrylands, NSW

Sussan Group; Sydney; Hybrid; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Team discount 50% off Sussan Group</>

Wellness Leave – 2 extra paid days per

Bonuses (monthly/seasonal)

Management Development Programs

Career progression opportunities

Private health insurance

Online learning & in-store training

Rotating roster with 3-day weekends

No Sunday shifts

Job summary

Sussan Group is seeking a Store Manager in New South Wales to lead daily operations, drive sales and nurture a high-performing team. You will deliver exceptional customer experiences, oversee stock and merchandising, and manage payroll and rosters while upholding brand standards.

The role offers a rotating full-time schedule with a focus on work-life balance, performance bonuses and career development through Management Development Programs.

Qualifications

• Proven management experience in a retail store.
• Strong leadership and people management skills.
• Customer-focused mindset and excellent communication.

Responsibilities

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner.
• Ensure compliance with company policies and procedures to support smooth store operations.

Skills

Retail leadership

Store management

Team development

Customer service oriented

Communication skills

Tools

POS systems

Payroll software

Roster software

Job description

As a Store Manager, you’ll play a pivotal role in driving sales performance, leading daily operations and delivering exceptional customer experiences. You’ll inspire and develop your team, foster a positive store culture and ensure operational excellence across stock management, visual merchandising and compliance.

We’re looking for a confident retail leader with previous management experience, strong communication skills and a customer-first mindset. You’ll thrive in a fast-paced environment, lead by example and know how to motivate a team to achieve results while creating an engaging in-store experience.

In this role you will:

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

What we offer:

• Healthy work-life balance with a rotating full-time roster, including a 3-day weekend each fortnight and no Sunday shifts.
• Hourly rate with penalties for late nights, weekends and public holiday shifts.
• 50% team member discount off Sussan Group brands |Sussan, Sportsgirl & Suzanne Grae.
• Comprehensive online learning and in-store training with your Business Manager.
• Access to Management Development Programs and career progression opportunities across The Sussan Group.
• Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
• Opportunity to earn monthly and seasonal bonuses.
• Discounted private health insurance through Medibank Private.

Why work for Sussan?

At Sussan we believe in creating a supportive and nurturing workplace that puts women and their needs first. Our team members are passionate about fashion, and we're committed to fostering an environment where our team can thrive. Here’s why you should choose a career at Sussan:

• Join a Certified B Corporation and become a team member of a vibrant, purpose-driven workplace that values both innovation and impact.
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP).
• Participate in our long-standing community partnership program with Breast Cancer Network Australia (BCNA).
• Join a supportive team that values creativity, diversity, growth, and, most importantly, future thinking.

About Sussan

For more than 80 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear, whether at work or play.

At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes that Australian women love. As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. This shows that we are a leader, with a future focus and we’re passionate about bringing our team with us on the journey. Together, we’re committed to the change that women want to see.

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

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