Retail Store Manager: Lead Operations & Customer Experience

Nomaad Pty Ltd; Geelong; On-site; AUD 72,000 - 88,000; Full time

Job summary

Nomaad Pty Ltd, trading as Letsave Geelong Convenience Store, is seeking a Retail Store Manager to lead daily store operations in Geelong, Victoria. The role offers a $80,000 per annum salary and a 38-hour week, with responsibility for coordinating staff, inventory, purchasing and sales strategies.

You will oversee all aspects of store performance, including budgeting, customer service, merchandising, and compliance with procedures.

Qualifications

• Minimum one-year experience in a related role.
• Strong planning, organisation and time management skills.
• Ability to manage customer and stakeholder relationships.
• Positive attitude and professional presentation.

Responsibilities

• Plan, organise, direct and coordinate the overall operations of the convenience store, ensuring efficient business performance and compliance with established operational policies and procedures.
• Manage, coordinate and supervise retail employees, including allocating duties, preparing staff rosters, monitoring attendance and performance, and ensuring effective workforce utilisation.
• Participate in the recruitment, selection, induction and training of employees, providing leadership, guidance and ongoing support to maintain productivity and appropriate customer service standards.
• Develop and implement purchasing and procurement strategies, coordinate merchandise ordering and replenishment, and negotiate with suppliers regarding product pricing, purchasing terms and delivery arrangements.
• Oversee inventory management, including stock receiving, storage, stock rotation, replenishment and stocktakes, investigating discrepancies and implementing measures to minimise wastage and stock losses.
• Monitor product ranges, customer demand, sales trends and inventory movement to determine appropriate product selection and recommend changes to merchandise across grocery, packaged food, beverages, confectionery, tobacco and other relevant product categories.
• Monitor and manage product pricing, supplier costs and profit margins, ensuring competitive retail pricing and appropriate commercial returns while maintaining effective purchasing expenditure.
• Prepare, monitor and manage store operating budgets, review sales revenue, gross profit margins and operating expenses, and analyse financial reports to identify opportunities for improving profitability.
• Develop and coordinate sales, marketing, promotional and merchandising strategies, including product displays, promotional campaigns and product placement to increase customer traffic and maximise sales performance.
• Establish and maintain customer service standards, oversee the handling of customer enquiries and complaints, and resolve escalated service-related issues to maintain customer satisfaction and business reputation.
• Oversee point-of-sale operations, cash handling procedures, daily sales reconciliations and loss-prevention measures, identifying and addressing discrepancies, theft, wastage and other operational risks.
• Implement and monitor workplace health and safety procedures, store security, cleanliness and presentation, and ensure compliance with applicable employment, retail and product-related regulatory requirements.
• Analyse overall store performance, prepare operational and financial reports, identify opportunities for business improvement and communicate with the Owner/Director regarding staffing, purchasing, suppliers, sales performance and strategic operational decisions.

Skills

Planning

Organisation

Time management

Customer relationships

Stakeholder management

Professional presentation

Job description

Nomaad Pty Ltd, trading as Letsave Geelong Convenience Store, is seeking a Retail Store Manager to lead daily store operations in Geelong, Victoria. The role offers a $80,000 per annum salary and a 38-hour week, with responsibility for coordinating staff, inventory, purchasing and sales strategies.

You will oversee all aspects of store performance, including budgeting, customer service, merchandising, and compliance with procedures.