Retail Store Manager: Lead Operations & Customer Excellence

Norwest Petroleum Pty Ltd; Collarenebri; On-site; AUD 55,000 - 75,000; Full time

Job summary

Norwest Petroleum Pty Ltd in Collarenebri, NSW is seeking an experienced Retail Manager to lead daily store operations, supervise staff and ensure excellent customer service.

The role involves managing stock, merchandising, pricing, rostering and financial performance while maintaining safety and compliance. Requirements include at least 1 year in retail management or supervision and a Diploma of Business/Management or related qualification, plus strong communication and organisational skills.

Qualifications

• Minimum 1 year of relevant retail management or supervisory experience.
• Diploma of Business, Management or a related qualification.
• Strong communication and customer service skills.
• Good organisational and staff management skills.
• Ability to work independently and manage a busy retail environment.

Responsibilities

• Manage daily retail store operations
• Supervise, train and coordinate retail staff
• Monitor stock levels and organise purchasing and replenishment
• Maintain appropriate product displays and merchandising standards
• Monitor sales performance, pricing and store expenses
• Ensure high standards of customer service
• Handle customer enquiries and resolve complaints
• Maintain workplace health, safety and cleanliness standards
• Assist with rostering, staff performance and operational planning
• Ensure compliance with company policies and relevant retail requirements

Skills

Communication

Customer service

Organizational skills

Staff management

Education

Diploma of Business/Management

Job description

Norwest Petroleum Pty Ltd in Collarenebri, NSW is seeking an experienced Retail Manager to lead daily store operations, supervise staff and ensure excellent customer service.

The role involves managing stock, merchandising, pricing, rostering and financial performance while maintaining safety and compliance. Requirements include at least 1 year in retail management or supervision and a Diploma of Business/Management or related qualification, plus strong communication and organisational skills.