Retail Store Manager - Knox, VIC

Suzanne Grae; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Rotating full-time roster with 3-day+1

Penalty rates for late nights and on‑d

50% team member discount on SuzanneGra

Online learning and in-store training

Management development programs

Wellness leave (2 extra days)

Monthly/seasonal bonuses

Discounted private health insurance

Job summary

Suzanne Grae is seeking a confident Store Manager to drive sales performance and lead daily operations at our Melbourne location. You will inspire a high-performing team, manage stock and merchandising, and ensure a smooth, compliant store environment that delivers exceptional customer experiences.

You will thrive in a fast-paced retail setting, motivated by results and dedicated to creating an engaging in-store experience for customers and the team alike.

Qualifications

• Previous management experience in retail.
• Strong communication skills.
• Customer-first mindset.
• Ability to lead and motivate a team.

Responsibilities

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

Skills

Store leadership

Team development

Customer service

Communication

Tools

Payroll software

Roster systems

Job description

As a Store Manager, you’ll play a pivotal role in driving sales performance, leading daily operations and delivering exceptional customer experiences. You’ll inspire and develop your team, foster a positive store culture and ensure operational excellence across stock management, visual merchandising and compliance.

We’re looking for a confident retail leader with previous management experience, strong communication skills and a customer-first mindset. You’ll thrive in a fast-paced environment, lead by example and know how to motivate a team to achieve results while creating an engaging in-store experience.

In this role you will:

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

What we offer:

• Healthy work-life balance with a rotating full-time roster, including a 3-day weekend each fortnight and no Sunday shifts.
• Hourly rate with penalties for late nights, weekends and public holiday shifts.
• 50% team member discount off Sussan Group brands | Suzanne Grae, Sussan & Sportsgirl.
• Comprehensive online learning and in-store training with your Business Manager.
• Access to Management Development Programs and career progression opportunities across The Sussan Group.
• Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
• Opportunity to earn monthly and seasonal bonuses.
• Discounted private health insurance through Medibank Private.

Why work for Suzanne Grae?

When it comes to making people feel great, we don’t stop with our customers. Here’s why you should choose a career at Suzanne Grae and join a team that celebrates your individuality and passion for fashion:

• Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
• Opportunities for all team members to be involved in ourimpact initiatives, including our Reconciliation Action Plan (RAP)
• Participate in our long-standing community partnership program with the Women’s Community Shelters.
• Join a supportive team that values collaboration, creativity, diversity and growth.

About Suzanne Grae

At Suzanne Grae, we’re committed to making fashion easy for every-body. Since our first store opened in 1968, Suzanne Grae has grown to become a household name, clothing generations of women across Australia.

As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers. We are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.