Retail Store Manager - Shepparton, VIC

Suzanne Grae; Greater Shepparton; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

3-day weekends

Bonus opportunities

Brand discounts

Wellbeing leave

Management training

Career progression

Health insurance discount

Descripción de la vacante

Suzanne Grae is seeking a Store Manager to drive sales, lead daily operations and deliver exceptional customer experiences across a busy retail floor in Australia. You will inspire, coach and develop your team, uphold brand standards and ensure stock, merchandising and compliance are flawless.

You’ll manage rosters, payroll, and store administration while fostering a positive culture. The role rewards leadership with progression opportunities, bonuses and staff discounts, as part of The Sussan

Formación

• Previous management experience is required.
• Strong communication and a customer-first mindset.
• Experience leading retail teams and achieving sales targets.

Responsabilidades

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management and visual merchandising aligned with brand standards.
• Manage store administration: payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive culture.
• Handle customer enquiries and resolve complaints professionally and promptly.
• Ensure compliance with company policies and store processes.

Conocimientos

People leadership

Customer focus

Communication skills

Visual merchandising

Stock management

Payroll

Roster planning

Recruitment

Training

Compliance

Herramientas

Payroll software

POS system

Descripción del empleo

As a Store Manager, you’ll play a pivotal role in driving sales performance, leading daily operations and delivering exceptional customer experiences. You’ll inspire and develop your team, foster a positive store culture and ensure operational excellence across stock management, visual merchandising and compliance.

We’re looking for a confident retail leader with previous management experience, strong communication skills and a customer-first mindset. You’ll thrive in a fast-paced environment, lead by example and know how to motivate a team to achieve results while creating an engaging in-store experience.

In this role you will:

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

What we offer:

• Healthy work-life balance with a rotating full-time roster, including a 3-day weekend each fortnight and no Sunday shifts.
• Hourly rate with penalties for late nights, weekends and public holiday shifts.
• 50% team member discount off Sussan Group brands | Suzanne Grae, Sussan & Sportsgirl.
• Comprehensive online learning and in-store training with your Business Manager.
• Access to Management Development Programs and career progression opportunities across The Sussan Group.
• Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
• Opportunity to earn monthly and seasonal bonuses.
• Discounted private health insurance through Medibank Private.

Why work for Suzanne Grae?

• Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
• Opportunities for all team members to be involved in ourimpact initiatives, including our Reconciliation Action Plan (RAP)
• Participate in our long-standing community partnership program with the Women’s Community Shelters.
• Join a supportive team that values collaboration, creativity, diversity and growth.

About Suzanne Grae

At Suzanne Grae, we’re committed to making fashion easy for every-body. Since our first store opened in 1968, Suzanne Grae has grown to become a household name, clothing generations of women across Australia.

As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers. We are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.