Retail Store Manager: Drive Sales, Ops & Service

A & A Mittagong Pty Ltd (Domino’S Pizza Mittagong); Mittagong; Presencial; AUD 85.000 - 90.000; Jornada completa

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Supper

Descripción de la vacante

Domino’s Pizza Mittagong is seeking an experienced Retail Manager to lead store operations, performance, staff management and customer service in Mittagong and the Southern Highlands. The role oversees sales, budgets, inventory and compliance, reporting to the Franchise Owner, and requires strong leadership and financial acumen.

Key responsibilities include budgeting, stock control, rostering, recruitment, and ensuring service standards across counter, online and delivery channels.

Formación

• Diploma or higher in Retail/Business/Hospitality preferred.
• At least two years in retail/quick-service ops with demonstrated management of staff, budgets, inventory and sales.
• Other qualifications considered where strong store-management experience is shown.

Responsabilidades

• Plan and direct store operations, set performance priorities and manage resources to meet customer demand.
• Monitor sales, transaction trends and store profitability; implement approved strategies to improve commercial results.
• Develop and monitor operating budgets, labour costs, stock expenditure and wastage; report variances to the owner.
• Forecast stock requirements, coordinate purchasing and deliveries, and oversee inventory accuracy and stock rotation.
• Plan staffing requirements, coordinate recruitment, prepare rosters, allocate duties, train employees and manage performance.
• Establish customer service standards across counter, online and delivery channels; resolve escalated complaints.
• Implement approved local promotions and monitor their effect on sales and customer demand.
• Oversee approved product, pricing and promotional procedures and maintain product quality standards.
• Monitor order-processing and delivery performance and improve operational efficiency.
• Maintain food safety, hygiene, workplace health and safety, employment and franchise compliance.
• Prepare operational reports and recommend improvements to store performance.

Conocimientos

Commercial judgement

Financial analysis

Retail sales forecasting

Cost control

Team leadership

Recruitment & rostering

Customer complaints resolution

Educación

AQF Diploma or higher in Retail Management

Business Management

Hospitality Management

Herramientas

POS systems

Online ordering systems

Spreadsheet software

Descripción del empleo

Domino’s Pizza Mittagong is seeking an experienced Retail Manager to lead store operations, performance, staff management and customer service in Mittagong and the Southern Highlands. The role oversees sales, budgets, inventory and compliance, reporting to the Franchise Owner, and requires strong leadership and financial acumen.

Key responsibilities include budgeting, stock control, rostering, recruitment, and ensuring service standards across counter, online and delivery channels.