Pizza Retail Manager: Lead Ops, Sales & Team

MCKKRS Pty Ltd.; Mittagong; On-site; AUD 85,000 - 90,000; Full time

Benefits offered by this job

Supper

Job summary

Domino’s Pizza Mittagong is hiring an experienced Retail Manager to lead store operations, drive sales and financial performance, and manage a team ensuring exceptional customer service across takeaway, online ordering and delivery channels.

You will report to the Franchise Owner and be responsible for budgeting, stock control, rostering and compliance with food safety and WHS standards in a fast-paced Southern Highlands outlet.

Qualifications

• AQF Diploma or higher in Retail/Business/Hospitality management preferred.
• 2+ years in retail or quick-service store ops with staff, budgets, inventory and sales.
• Other qualifications considered with strong, relevant store-management experience.

Responsibilities

• Plan and direct store operations and resources to meet demand.
• Monitor sales, trends and profitability; apply strategies.
• Manage budgets, labour costs, stock expenditure and wastage.
• Forecast stock, coordinate purchasing and inventory.
• Plan staffing, rosters, duties, training and performance.
• Establish customer service standards across channels and resolve complaints.
• Oversee promotions, pricing and product quality.
• Monitor order processing and delivery performance; improve efficiency.
• Ensure food safety, WHS, and franchise compliance.
• Prepare operational reports and recommend improvements.

Skills

Commercial judgement

Financial analysis

Retail sales forecasting

Purchasing & cost control

Staff recruitment & rostering

Team leadership

Customer complaint resolution

POS & online ordering

Spreadsheet & reporting

Food safety & WHS

Communication & organisation

Education

AQF Diploma or higher in Retail/Business/Hospitality management

Job description

Domino’s Pizza Mittagong is hiring an experienced Retail Manager to lead store operations, drive sales and financial performance, and manage a team ensuring exceptional customer service across takeaway, online ordering and delivery channels.

You will report to the Franchise Owner and be responsible for budgeting, stock control, rostering and compliance with food safety and WHS standards in a fast-paced Southern Highlands outlet.