Retail Store Manager — Drive Growth & Customer Experience

Luxottica; Richmond; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Product allowance $1,500

Family & Friends discounts up to 50%

Brand discounts across OPSM, SunglassH

Oakley discounts

Volunteer opportunities with OneSight

Employee Assistance Program

Career progression opportunities

Job summary

OPSM Richmond is seeking a Store Manager to lead our Richmond team. No optical experience is required – we provide excellent training to ensure you feel supported and confident delivering a personalised experience.

Join a recognised Retail Employer of the Year, with uncapped monthly bonuses, a $1,500 product allowance, and generous discounts across OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank. Lead with coaching and create an inclusive, high‑energy environment for customers and your

Qualifications

• You bring proven retail or customer service experience, with a strong track record of achieving results while delivering outstanding customer service.
• You’re a natural problem-solver with the ability to build strong, trusted relationships with both customers and team members.
• You have ideally had leadership experience and know how to motivate and develop others to reach their full potential.

Responsibilities

• Provide leadership, coaching and support to your team to help them achieve store targets.
• Cultivate a culture of continuous improvement through hands on coaching and development.
• Manage day-to-day retail operations including stock management, team scheduling and performance tracking.
• Ensure every customer interaction is welcoming and knowledgeable.
• Build and maintain a positive, inclusive and motivating work environment for your team.
• Recruit, nurture, and inspire a passionate team committed to both commercial success and community impact.

Skills

Store leadership

Team coaching

Customer service

Stock management

Job description

OPSM Richmond is seeking a Store Manager to lead our Richmond team. No optical experience is required – we provide excellent training to ensure you feel supported and confident delivering a personalised experience.

Join a recognised Retail Employer of the Year, with uncapped monthly bonuses, a $1,500 product allowance, and generous discounts across OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank. Lead with coaching and create an inclusive, high‑energy environment for customers and your