Retail Store Lead — Growth, Coaching & Experience

Universal Store; Sydney; On-site; AUD 27,000 - 45,000; Full time

Benefits offered by this job

Commission up to $4,000

Career development

Leadership training

Staff discounts & favourable rosters

Job summary

Universal Store is seeking a driven Assistant Store Manager in Sydney to lead day-to-day store operations and coach a high-performing team. You will work closely with the Store Manager, delivering exceptional customer experiences and driving sales targets while upholding brand standards.

The role emphasizes leadership in a fast-paced retail environment, VM execution, inventory insight, and a strong, communicative store presence. This is a full-time position with clear paths to Store Manager.

Qualifications

• Previous leadership experience in retail (Shift Supervisor / Assistant Store Manager).
• Strong sales focus with ability to motivate and lead a team.
• Warm, confident communicator with excellent customer service skills.
• Strong operational understanding — VM, stock, store standards.
• Flexible, hands‑on, and thrives in a fast‑paced environment.
• High attention to detail and commitment to brand presentation.

Responsibilities

• Lead store operations and team performance.
• Deliver exceptional customer experiences every day.
• Support and coach team to achieve sales targets.
• Execute VM and promotional directives.
• Assist with inventory management and stock insights.
• Lead by example and uphold Universal Store culture.

Skills

Retail leadership

Sales focused

Customer service

VM & promotions

Inventory mgmt

Brand presentation

Job description

Universal Store is seeking a driven Assistant Store Manager in Sydney to lead day-to-day store operations and coach a high-performing team. You will work closely with the Store Manager, delivering exceptional customer experiences and driving sales targets while upholding brand standards.

The role emphasizes leadership in a fast-paced retail environment, VM execution, inventory insight, and a strong, communicative store presence. This is a full-time position with clear paths to Store Manager.